Smart boost not functioning

[ExcellentZERO]

Hey Frazer and team

I have an issue.

 

My smartboost is not working properly and is not allowing me to make changes.

I my ping is very high when its not supposed to be isp has no issues

please help

[Netduma Fraser]

Not working properly in what sense? How is it not allowing you to make changes exactly?

What is your ping and where are you measuring it, Geo-Filter, Speedtest, in game etc? How have you setup Congestion Control (Ping Optimizer > Advanced)?

[ExcellentZERO]

Hey frazer 

yes congestion control --> 75% both

 

my ping is 68-70 valorant in game. when its supposed to be 35-38 

When I try prioritizing Valorant or gaming the option moves back to lower prioritization from when I set it new priorities or delete them. they disappear but reappear afterwords. and nothing get prioritized.

[Netduma Fraser]

• What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode
• Are ALL devices connected to the R3?
• What are the speeds you pay for/receive? 
• Have you entered those speeds into the router?
• Is Congestion Control set to Always?
• What platform are you playing on and how is it connected, via ethernet or WiFi?

What do you mean it moves back to lower prioritization? Can you provide a video of what is happening?

[ExcellentZERO]

•R3 model no it's the main router it's not a bridge or anything, no dmz is not off. PPPoE is properly set up, no dns or such required.

•all devices to only 2 was connected while troubleshooting.

•50Mb/s down 25 MB/s up

•yes

•yes congestion control is set to always

•xbox, via ethernet.

 

[Netduma Fraser]

The router model the R3 is connected to. Okay so the R3 is handling PPPoE? 

What do you mean it moves back to lower prioritization? Can you provide a video of what is happening?