Slow Netduma Router System and Various Issues

[Tareq193]

Hi Team,

I purchased the Netduma R3 two weeks ago, and I have an EE 1.6 Gb internet connection.

At first, I connected directly to the Netduma using PPPoE, but the maximum download speed I could reach was only 200–300 Mbps (with SmartBoost turned off). However, when I connect through the EE WiFi Hub using DHCP, I get the full speed of around 850–900 Mbps. In both cases, though, I still experience lag and buffering in gaming most of the time.

Another issue I’m facing is with the dashboards — they don’t register my usage at all. It doesn’t detect my gaming, working, or video activity, and the entire dashboard page keeps freezing, taking a long time to load or open different tabs (e.g., Geo-filtering). I’ve tested this both on the mobile app and on my laptop with the same results. I also tried a factory reset of the router, but only the video dashboard time appeared (and has since disappeared again). Please see the attached photo.

Could you please advise me on how to resolve these issues?

Thank you

[Netduma Fraser]

I've given you Early Access in case you'd like to try that firmware to look for improvements: https://forum.netduma.com/forum/151-netduma-r3-early-access

It looks like you're still experiencing buffering/lag because you've not set Congestion Control. Start with 70% for download/upload - Ping Optimizer > Advanced and then fine tune from there if needed. 

The Gaming/Work/Video panels on the dashboard we're aware are a bit hit or miss currently, we're working to improve upon that. Regarding the interface:

• What browser/device are you using to access? 
• Make sure you're accessing via HTTP (some browsers force HTTPS)
• If you have an Adblocker enabled disable it for the interface
• Clear browser cache/cookies, reload each page of the interface once and should be faster after that