Can't connect to Internet

[Zeroed84]

My xr500 won't connect to the Internet I've put modem/router in bridge mode and have a static IP address I've factory reset the xr500 and rebooted both and done the setup and no Internet connection 

[Netduma Fraser]

Did you have internet through it before putting your ISP modem/router in bridge mode? Do you know if you require PPPoE/VLAN or DHCP Identifiers for a connection? What static IP did you enter and where did you enter it?

[Zeroed84]

Yes I had Internet before I don't believe I need pppoe or vlan not sure on DHCP identifiers and IP entered in the fixed Internet IP settings when was doing automatic setup 

 

[Netduma Fraser]

Don't set a static IP, unless you pay for a static IP from your internet provider it may not always be the correct IP. Check your ISP modem/router to see if it's using PPPoE/VLAN etc and then mirror that in the XR if needed. Otherwise after ensuring you're not using a static IP and it has just got the information automatically, reboot the modem, wait 2 minutes, reboot the XR from the interface, wait 4 minutes then access and check internet.