ping issues

[th3boywond3r]

hello i having some issues with my netduma r3  ping when i first got the r3 and set everything  up when i search for a match on call of duty black ops 6/warzone my ping was always low between 17-21 and now all of a sudden when i start the search for a game my ping is 38-45 and sometimes 50

[Netduma Fraser]

1. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode
2. Are ALL devices connected to the R3?
3. What are the speeds you pay for/receive? 
4. Have you entered those speeds into the router?
5. How have you setup Congestion Control?
6. How is your PC connected, via ethernet or WiFi?
7. How have you setup the Geo-Filter?

[th3boywond3r]

1. its a Modem only and its a ARRIS (S33) - Cable Modem

2. only my gaming pc and my Verizon device  

3. my speeds are 1gb down and 35 up 

4. i did a speed test with the r3 and it put my speeds at 903.0 mbps down and 36.0 mbps up 

5. its on auto 

6. ethernet only 

7. yes 

[Netduma Fraser]

Congestion Control is on Auto at what percentages precisely? How specifically has the Geo-Filter been set? 

[th3boywond3r]

geo filter does not work for me 

[Netduma Fraser]

At 94% it's not going to be very effective. Try 70% for both and experiment from there.

Do this for Geo-Filter:

1. Quit the application/game/client completely
2. Remove device from the Geo-Filter
3. Give PC PlayStation Device Type in the Device Manager
4. Resync from the Geo-Filter Map menu
5. Re-add the device to the Geo-Filter
6. Set up the Geo-Filter how you like
7. Wait 2 minutes
8. Boot up application/game/client

It'll work better then

[th3boywond3r]

ill try 

 

[th3boywond3r]

ok when i set my gaming pc to a playstation device type this happens and i cant connect to cod at all 

[Netduma Fraser]

Did you follow all the steps through? Can you provide a new screenshot of your Geo-Filter page please?

[th3boywond3r]

yes i did 

[Netduma Fraser]

Use the radius instead of the custom filter and also remove your denied server just in case its a necessary server for online play and try again please

[th3boywond3r]

ok it worked thanks.... also is there a beta for the r3?

[Netduma Fraser]

50 minutes ago, th3boywond3r said:

ok it worked thanks.... also is there a beta for the r3?

Great to hear that - yes I've given you Early Access: https://forum.netduma.com/forum/151-netduma-r3-early-access/

[th3boywond3r]

hey now I'm starting to get packet lost all of a sudden 

[Netduma Fraser]

Where are you measuring/seeing the packet loss and what percentage is it? Are you still using the previous settings we mentioned?

[th3boywond3r]

nothing has change since you told me what to do  after you helped me a couple of days after i started getting packet lost  and lag and jitter.. I'm so confused 

 

[Netduma Fraser]

Where are you measuring/seeing the packet loss and what percentage is it? 

[th3boywond3r]

i didn't measure anything every time it pops up on the game I'm skipping aka jittering all over the map 

[Netduma Fraser]

What are the values it's showing for packet loss/jitter? Have any new devices been added? Are more devices being used at the time?

[th3boywond3r]

nothing has change i have a dedicated line only for my gaming pc

[Netduma Fraser]

Does it happen if you connect direct to the modem?

[th3boywond3r]

i was able to fix it thank you... 

[Netduma Fraser]

Great to hear that, what was the solution?

[th3boywond3r]

i reset my modem and  hard reset my router 

 

[Netduma Fraser]

12 hours ago, th3boywond3r said:

i reset my modem and  hard reset my router 

Thanks for letting us know! Glad it's all working now