Can't access DumaOS

[BlackBoXBoSS]

I can not access DumaOS interface at all even after restarting R3 multiple times. It always gives this error.

[Netduma Fraser]

You're on a very old firmware, download the latest from here: https://forum.netduma.com/topic/58012-new-r3-firmware-dumaos-40540/

Then click Go to Recovery Options from the screen above and upgrade the firmware

[BlackBoXBoSS]

I am on the latest early access firmware 4.0.645

[Netduma Fraser]

Ah that's just highlighted that the version at the bottom of that page hasn't been updated.

Re-upgrade anyway and it should resolve it

[BlackBoXBoSS]

I re-upgraded then rebooted and got this 

[Netduma Fraser]

Are you able to access via the DumaOS app?

[BlackBoXBoSS]

No it gives "Unknow error"

[Netduma Fraser]

Okay I think you'll need to factory reset it then from the recovery options page. If you could grab the logs from that page first that would be really helpful

[BlackBoXBoSS]

I did factory reset and it works for now.

[BlackBoXBoSS]

Now I get this after features loading and clicking continue anyway

[Netduma Fraser]

Do all the pages/features appear to be working despite that message?

[BlackBoXBoSS]

CC and SmartBoost do not work.

[Netduma Fraser]

If you could grab the logs when it happens we can potentially find the cause

[BlackBoXBoSS]

I tried to grab the logs but got this again. 

[Netduma Fraser]

Go to recovery options and you can get the logs from there

[BlackBoXBoSS]

I only see remote logging and when I want to download report it gets stuck on generating report.

[Netduma Fraser]

Enable the remote logging then reboot the router and I'll consult with the team when it happens again to see what appears in your logs

[BlackBoXBoSS]

I enabled remote logging and rebooted. I also managed to get the logs 

R3_2025-07-28T20_43_46.329Z_logs.txt

[Netduma Fraser]

58 minutes ago, BlackBoXBoSS said:

I enabled remote logging and rebooted. I also managed to get the logs 

R3_2025-07-28T20_43_46.329Z_logs.txt 59.49 kB · 1 download

Thanks, I've left a message with the team to check this tomorrow. Was the issue present when this log was saved?

[BlackBoXBoSS]

No, but it came back afterwards.

[BlackBoXBoSS]

Any news? Now I can not even open recovery options it gets stuck on loading.

[Netduma Fraser]

They weren't able to see any logs at all unfortunately - is the R3 in the DMZ on your ISP modem/router or is that in modem/bridge mode? Once that's done we may be able to remote access if needed. Does this link work? http://192.168.77.1/dumaweb#!/support

[BlackBoXBoSS]

I have ISP modem that does not have configuration page and the link does not work because I have changed router IP.

 

 

[Netduma Fraser]

So it's a pure modem - no WiFi on it? Okay change the IP part to the IP you've changed it to then try again - that also could be contributing to the issue, if you put it back to the default see if you get the same issues

[BlackBoXBoSS]

I factory reset again and it works for now probably will come back soon. Now I have another issue. When I click on Speed Test/Ping Optimiser/Ping Heatmap it does not load in my edge browser, but in incognito mode it loads. It also loads normally via Android app.