BlackBoXBoSS Posted July 26 Posted July 26 I can not access DumaOS interface at all even after restarting R3 multiple times. It always gives this error.
Administrators Netduma Fraser Posted July 26 Administrators Posted July 26 You're on a very old firmware, download the latest from here: https://forum.netduma.com/topic/58012-new-r3-firmware-dumaos-40540/ Then click Go to Recovery Options from the screen above and upgrade the firmware
Administrators Netduma Fraser Posted July 26 Administrators Posted July 26 Ah that's just highlighted that the version at the bottom of that page hasn't been updated. Re-upgrade anyway and it should resolve it
Administrators Netduma Fraser Posted July 26 Administrators Posted July 26 Are you able to access via the DumaOS app?
Administrators Netduma Fraser Posted July 26 Administrators Posted July 26 Okay I think you'll need to factory reset it then from the recovery options page. If you could grab the logs from that page first that would be really helpful
BlackBoXBoSS Posted July 26 Author Posted July 26 I did factory reset and it works for now. Netduma Fraser 1
BlackBoXBoSS Posted Sunday at 10:16 PM Author Posted Sunday at 10:16 PM Now I get this after features loading and clicking continue anyway
Administrators Netduma Fraser Posted Sunday at 11:02 PM Administrators Posted Sunday at 11:02 PM Do all the pages/features appear to be working despite that message?
BlackBoXBoSS Posted Sunday at 11:22 PM Author Posted Sunday at 11:22 PM CC and SmartBoost do not work.
Administrators Netduma Fraser Posted Monday at 02:23 PM Administrators Posted Monday at 02:23 PM If you could grab the logs when it happens we can potentially find the cause
BlackBoXBoSS Posted Monday at 07:24 PM Author Posted Monday at 07:24 PM I tried to grab the logs but got this again.
Administrators Netduma Fraser Posted Monday at 07:42 PM Administrators Posted Monday at 07:42 PM Go to recovery options and you can get the logs from there
BlackBoXBoSS Posted Monday at 08:13 PM Author Posted Monday at 08:13 PM I only see remote logging and when I want to download report it gets stuck on generating report.
Administrators Netduma Fraser Posted Monday at 08:27 PM Administrators Posted Monday at 08:27 PM Enable the remote logging then reboot the router and I'll consult with the team when it happens again to see what appears in your logs
BlackBoXBoSS Posted Monday at 08:44 PM Author Posted Monday at 08:44 PM I enabled remote logging and rebooted. I also managed to get the logs R3_2025-07-28T20_43_46.329Z_logs.txt
Administrators Netduma Fraser Posted Monday at 09:44 PM Administrators Posted Monday at 09:44 PM 58 minutes ago, BlackBoXBoSS said: I enabled remote logging and rebooted. I also managed to get the logs R3_2025-07-28T20_43_46.329Z_logs.txt 59.49 kB · 1 download Thanks, I've left a message with the team to check this tomorrow. Was the issue present when this log was saved?
BlackBoXBoSS Posted Monday at 09:53 PM Author Posted Monday at 09:53 PM No, but it came back afterwards. Netduma Fraser 1
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