Everything connected but still no internet or ethernet

[Finkler]

No internet or Ethernet but everything is connected fine.

[Netduma Fraser]

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode

Does the WAN Settings page show the router is getting internet?

[Finkler]

Hi it’s the r3 and no no internet 

[Finkler]

[Finkler]

Everything is connected to the r3 and the router has worked for me before it is just I unplugged my r3 and put it in the box but when I put it back out the box and used it there is no internet 

[Netduma Fraser]

What is the modem/router the R3 is connected to to get internet?

Reboot your modem, wait 2 minutes then reboot the R3, wait 4 minutes then check again

[Finkler]

This is what it’s saying 

[Netduma Fraser]

What is the modem/router the R3 is connected to to get internet?

Can you provide pictures of the back of the R3 how it's connected and the back of your modem how its connected please?

[Finkler]

Yh here

[Netduma Fraser]

If you check the Sagemcom router interface does it show the R3 as a connected device?

Could you get the log from the R3 Settings > Troubleshooting page please?

[Finkler]

I

[Finkler]

I can’t get the logs because I factory reset the router. Also it doesn’t show that it’s connected through Ethernet on the modem Home Screen.

[Netduma Fraser]

Click Advanced WAN Settings on the No Internet Setup Wizard page then skip and continue until you get to the interface. Then do the reboot method I mentioned previously. If it continues then check what the modem says and get the R3 logs please.

[Finkler]

Still no connection but here’s the logs.

R3_2025-07-21T15:08:11.303Z_logs.txt

[Finkler]

Also here’s what the router page says even though it works when the Duma isn’t plugged in.

[Netduma Fraser]

Thanks, could you switch the cable connected the R3 to the modem with a different cable please and then do the reboot process and check

 

[Finkler]

The problem is I actually can’t because the cable is going across my house and I don’t have another cable of that length.

[Finkler]

Is there anything else I can try?

[Finkler]

The cable has worked in the past and it works when I use it with my Ethernet switch. The only problem I have is when I try to use the cable with the Duma.

[Finkler]

Same cable works for this

[Netduma Fraser]

Instead of putting it in port 1, try it in each of the other ports then check just in case that prompts a connection

[Finkler]

Tried that and it still does not work.

[Netduma Fraser]

I've given you Early Access, please upgrade to that and then check again, if that doesn't work then a factory reset and check again please https://forum.netduma.com/topic/58424-new-r3-firmware-dumaos-40645/

 

[Finkler]

Yh that doesn’t work and neither does the factory reset cause I already tried it earlier today. By the way I appreacite all your help so far I know it’s a long issue😂

[Netduma Fraser]

It's specifically a factory reset on that firmware version to rule out any remnants from the previous version impacting it. 

Honestly it doesn't make any sense at all. Could you move it closer to try another cable at all just temporarily? Do you require PPPoE/VLAN/DHCP identifiers for a connection?