Hygor Posted Sunday at 11:59 AM Share Posted Sunday at 11:59 AM Boas ! Já reiniciei, vi alguns tópicos e fiz bastante coisas ai meu alcance e nada resultou, tentei atualizar mas n consigo , já restaurei de fábrica, reset , desliguei por 10min n conectei nada durante 4min , nada resultou, já tentei atualizar pelo telemóvel app , nada nada . Espero q me ajudem 🥹 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Sunday at 05:00 PM Administrators Share Posted Sunday at 05:00 PM What firmware version are you on currently and what version are you trying to upgrade to? Link to comment Share on other sites More sharing options...
Hygor Posted Sunday at 05:06 PM Author Share Posted Sunday at 05:06 PM Versão 3.0.205 , tentando atualizar para a mais atual 3.3.280 . Uma observação de agora pouco , quando desligo o pc e a rede e religo ao longo do tempo , consigo ter acesso a Wi-Fi e a Ethernet, mas , quando tento atualizar pelo app volto para o loop e também n consigo ter acesso ao dumaos/ 192 …… Link to comment Share on other sites More sharing options...
Hygor Posted Sunday at 05:13 PM Author Share Posted Sunday at 05:13 PM R2_2025-06-29T170855.606Z_logs.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Sunday at 05:33 PM Administrators Share Posted Sunday at 05:33 PM If your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R2 (found in System Information) and enter it into the DMZ function on the ISP modem/router. Disable IPv6 in LAN/WAN on the R2 and enable remote support in Settings. Then post back here from a device connected to the R2 when you've done that and we'll attempt to connect on Monday to force an upgrade through for you. Link to comment Share on other sites More sharing options...
Hygor Posted Monday at 09:21 AM Author Share Posted Monday at 09:21 AM Acho que consegui pelo app, da certo ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Monday at 02:05 PM Administrators Share Posted Monday at 02:05 PM I'll pass on the details to the team and let you know when they attempt it Hygor 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Tuesday at 03:56 PM Administrators Share Posted Tuesday at 03:56 PM They weren't able to access, could you run through the steps again to make sure it's all been done please? Link to comment Share on other sites More sharing options...
Hygor Posted Wednesday at 10:24 AM Author Share Posted Wednesday at 10:24 AM Link to comment Share on other sites More sharing options...
Hygor Posted Wednesday at 10:26 AM Author Share Posted Wednesday at 10:26 AM A segunda imagem é wan Ip do r2 no provedor , e a primeira imagem ipv6 desativada com suporte ativado ativado . Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted yesterday at 02:15 PM Administrators Share Posted yesterday at 02:15 PM Did you post here from a device connected to the R3 at the time? Link to comment Share on other sites More sharing options...
Hygor Posted yesterday at 03:33 PM Author Share Posted yesterday at 03:33 PM Sim era o telemóvel, e sim estou conectado ao r2 , só q n consigo acessar a parte geo , e quando tento fazer a atualização ele volta pro loop . O q eu faço é : desligo o meu r2 por 7 a 10 min . Desconecto todos os cabos , depois volto a ligar sem cabos . Depois de 4 min , eu conecto os cabos , assim , ele volta ao normal , mas sem acesso a tais coisa . Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted yesterday at 03:45 PM Administrators Share Posted yesterday at 03:45 PM You doing it isn't going to work so you don't need to keep trying. Also if you're rebooting the router then it is likely the IP is changing and making the DMZ invalid so you'll need to double check it's the same IP as is shown on the R2 System Information page. We're seeing an IPv6 IP address when you're posting here so you'll need to disable IPv6 on the ISP router also, once you've done all that post back again. Link to comment Share on other sites More sharing options...
Hygor Posted yesterday at 03:58 PM Author Share Posted yesterday at 03:58 PM Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted yesterday at 04:29 PM Administrators Share Posted yesterday at 04:29 PM The IP wouldn't change there, the IP shown on the R2 System Information page would change and may not be the same as what you entered in the DMZ. IPv6 is still enabled on the ISP router Link to comment Share on other sites More sharing options...
Hygor Posted yesterday at 04:53 PM Author Share Posted yesterday at 04:53 PM IPv6 isp desativado Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted yesterday at 05:32 PM Administrators Share Posted yesterday at 05:32 PM What do you get from here: https://test-ipv6.com Link to comment Share on other sites More sharing options...
Hygor Posted yesterday at 05:56 PM Author Share Posted yesterday at 05:56 PM (edited) Screenshot from test showing IPv6 address active Edited yesterday at 06:25 PM by Netduma Fraser Removed as shows IP Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted yesterday at 06:25 PM Administrators Share Posted yesterday at 06:25 PM Yeah so you're still getting a public IPv6 address, we'll try with the IPv4 address from the screenshot tomorrow. Link to comment Share on other sites More sharing options...
Hygor Posted yesterday at 06:37 PM Author Share Posted yesterday at 06:37 PM Pois , n estou sabendo ou conseguindo desativar , estou tentando ver no youtube. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted yesterday at 08:00 PM Administrators Share Posted yesterday at 08:00 PM We've got the IPv4 address so we'll try it, it's the same IP we tried last time that we were unable to access but maybe now you've run through the process again it will work. Hygor 1 Link to comment Share on other sites More sharing options...
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