Hygor Posted Sunday at 11:59 AM Share Posted Sunday at 11:59 AM Boas ! Já reiniciei, vi alguns tópicos e fiz bastante coisas ai meu alcance e nada resultou, tentei atualizar mas n consigo , já restaurei de fábrica, reset , desliguei por 10min n conectei nada durante 4min , nada resultou, já tentei atualizar pelo telemóvel app , nada nada . Espero q me ajudem 🥹 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Sunday at 05:00 PM Administrators Share Posted Sunday at 05:00 PM What firmware version are you on currently and what version are you trying to upgrade to? Link to comment Share on other sites More sharing options...
Hygor Posted Sunday at 05:06 PM Author Share Posted Sunday at 05:06 PM Versão 3.0.205 , tentando atualizar para a mais atual 3.3.280 . Uma observação de agora pouco , quando desligo o pc e a rede e religo ao longo do tempo , consigo ter acesso a Wi-Fi e a Ethernet, mas , quando tento atualizar pelo app volto para o loop e também n consigo ter acesso ao dumaos/ 192 …… Link to comment Share on other sites More sharing options...
Hygor Posted Sunday at 05:13 PM Author Share Posted Sunday at 05:13 PM R2_2025-06-29T170855.606Z_logs.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Sunday at 05:33 PM Administrators Share Posted Sunday at 05:33 PM If your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R2 (found in System Information) and enter it into the DMZ function on the ISP modem/router. Disable IPv6 in LAN/WAN on the R2 and enable remote support in Settings. Then post back here from a device connected to the R2 when you've done that and we'll attempt to connect on Monday to force an upgrade through for you. Link to comment Share on other sites More sharing options...
Hygor Posted Monday at 09:21 AM Author Share Posted Monday at 09:21 AM Acho que consegui pelo app, da certo ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Monday at 02:05 PM Administrators Share Posted Monday at 02:05 PM I'll pass on the details to the team and let you know when they attempt it Hygor 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Tuesday at 03:56 PM Administrators Share Posted Tuesday at 03:56 PM They weren't able to access, could you run through the steps again to make sure it's all been done please? Link to comment Share on other sites More sharing options...
Hygor Posted yesterday at 10:24 AM Author Share Posted yesterday at 10:24 AM Link to comment Share on other sites More sharing options...
Hygor Posted yesterday at 10:26 AM Author Share Posted yesterday at 10:26 AM A segunda imagem é wan Ip do r2 no provedor , e a primeira imagem ipv6 desativada com suporte ativado ativado . Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted 1 hour ago Administrators Share Posted 1 hour ago Did you post here from a device connected to the R3 at the time? Link to comment Share on other sites More sharing options...
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