Loop eternet e Wi-Fi

[Hygor]

Boas ! Já reiniciei, vi alguns tópicos e fiz bastante coisas ai meu alcance e nada resultou, tentei atualizar mas n consigo , já restaurei de fábrica, reset  , desliguei por 10min n conectei nada durante 4min , nada resultou, já tentei atualizar pelo telemóvel app , nada nada . Espero q me ajudem 🥹

[Netduma Fraser]

What firmware version are you on currently and what version are you trying to upgrade to?

[Hygor]

Versão 3.0.205 , tentando atualizar para a mais atual 3.3.280 . Uma observação de agora pouco , quando desligo o pc e a rede e religo ao longo do tempo , consigo ter acesso a Wi-Fi e a Ethernet, mas , quando tento atualizar pelo app volto para o loop e também n consigo ter acesso ao dumaos/ 192 ……

[Hygor]

R2_2025-06-29T170855.606Z_logs.txt

[Netduma Fraser]

If your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R2 (found in System Information) and enter it into the DMZ function on the ISP modem/router. Disable IPv6 in LAN/WAN on the R2 and enable remote support in Settings. Then post back here from a device connected to the R2 when you've done that and we'll attempt to connect on Monday to force an upgrade through for you.

[Hygor]

Acho que consegui pelo app, da certo ?

[Netduma Fraser]

I'll pass on the details to the team and let you know when they attempt it

[Netduma Fraser]

They weren't able to access, could you run through the steps again to make sure it's all been done please?

[Hygor]

[Hygor]

A segunda imagem é wan Ip do r2 no provedor , e a primeira imagem ipv6 desativada com suporte ativado ativado . 

[Netduma Fraser]

Did you post here from a device connected to the R3 at the time? 

[Hygor]

Sim era o telemóvel, e sim estou conectado ao r2 , só q n consigo acessar a parte geo , e quando tento fazer a atualização ele volta pro loop . O q eu faço é : desligo o meu r2 por 7 a 10 min . Desconecto todos os cabos , depois volto a ligar sem cabos . Depois de 4 min , eu conecto os cabos , assim , ele volta ao normal , mas sem acesso a tais coisa . 

[Netduma Fraser]

You doing it isn't going to work so you don't need to keep trying. Also if you're rebooting the router then it is likely the IP is changing and making the DMZ invalid so you'll need to double check it's the same IP as is shown on the R2 System Information page. 

We're seeing an IPv6 IP address when you're posting here so you'll need to disable IPv6 on the ISP router also, once you've done all that post back again.

[Hygor]

[Netduma Fraser]

The IP wouldn't change there, the IP shown on the R2 System Information page would change and may not be the same as what you entered in the DMZ.

IPv6 is still enabled on the ISP router

[Hygor]

IPv6 isp desativado 

[Netduma Fraser]

What do you get from here: https://test-ipv6.com

[Hygor]

 Screenshot from test showing IPv6 address active

Edited July 3 by Netduma Fraser
Removed as shows IP

[Netduma Fraser]

Yeah so you're still getting a public IPv6 address, we'll try with the IPv4 address from the screenshot tomorrow.

[Hygor]

Pois , n estou sabendo ou conseguindo desativar , estou tentando ver no youtube. 

[Netduma Fraser]

We've got the IPv4 address so we'll try it, it's the same IP we tried last time that we were unable to access but maybe now you've run through the process again it will work.