Unstable connection with MSI Laptop

[merthaw]

I lose connection to the Internet on my MSI Stealth Studio when playing Black Ops and other games. I'm using a wired connection. It tends to happen several times when I first try to play and then evens out to where I can play a few consecutive matches.

[Netduma Fraser]

Are you just losing connection to the game or the internet as a whole? If the internet does it happen with other devices as well? 

Are you using the Geo-Filter? If so disable that then check again, does it still happen?

[merthaw]

I actually disabled BI classification (based on your suggestion from a similar post) and it hasn't happened yet since. But it has been happening with multiple devices and I have been using Geo-Filter most of the time, though not all the time. I'll keep you posted.

[Netduma Fraser]

Okay interesting, looking forward to an update in the near future!

[merthaw]

Alright, it's happening again. This time I got d/c'ed 3 times before and after only playing one match. Then a fourth a match later after disabling geo-filter. I don't think I'm losing internet connection entirely because my discord stays up.

[Netduma Fraser]

Okay if you could grab the logs immediately after it next happens we can investigate further

[merthaw]

Here are the logs from my most recent disconnect:

 

R3_2025-07-24T00_59_20.496Z_logs.txt

[Netduma Fraser]

Could you disable IPv6 in WAN Settings please and also extend the DHCP lease time to 10000 minutes please. Reboot the router from the interface, wait 4 minutes and monitor from there please.

[merthaw]

That didn't seem to work. Here are the logs from my back-to-back disconnects.

R3_2025-07-24T23_43_38.330Z_logs.txt

[merthaw]

I disconnected a few more times.

R3_2025-07-24T23_57_33.962Z_logs.txt

[Netduma Fraser]

What is the device connected to the 4th LAN port? It seems to be that one specifically going down frequently. Have you got another ethernet cable to use instead for that device?

[merthaw]

That's the laptop I'm gaming on. No other device is plugged directly into the router aside from the modem. I am moving next week and will try a different ethernet cable then. I've been using a 100 ft cable and was wondering if that could be causing issues.

[Netduma Fraser]

49 minutes ago, merthaw said:

That's the laptop I'm gaming on. No other device is plugged directly into the router aside from the modem. I am moving next week and will try a different ethernet cable then. I've been using a 100 ft cable and was wondering if that could be causing issues.

Try it in the other ports just in case it's a port issue. It should be fine at that length but the longer it is the more prone to interference it becomes so it would be a good idea if you're not already to use a shielded ethernet cable just to mitigate any potential interference.