Erick Paiz Posted June 6 Share Posted June 6 Help!! I've tried updating my NetDuma from Firmware R2 3.0.123 to the current version 3.3.380, but I'm getting an error. "Invalid Firmware..." I've already rebooted, reset Factory Defaults reset... Dmz, and from Ethernet, and I'm still stuck. Also, the rapps won't load. Please help. Thanks. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 6 Administrators Share Posted June 6 That's a big jump in firmware, try incrementally at least once then try again https://support.netduma.com/firmwares/netduma-r2/ Erick Paiz 1 Link to comment Share on other sites More sharing options...
Erick Paiz Posted June 6 Author Share Posted June 6 Thanks, yes, I realize I have the firmware release, try the next one, and the next one, but I still get the same message, I even tried in ingonito, I attached the log. In case it helps, I hope to be able to get my R2 up and running, I never used it... log-1749249539282.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 6 Administrators Share Posted June 6 Could you provide a screenshot of the System Information page please? Link to comment Share on other sites More sharing options...
Erick Paiz Posted June 6 Author Share Posted June 6 yes!! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 7 Administrators Share Posted June 7 Okay thank you, factory reset then as soon as you can try upgrading to .179 If that doesn't work: If your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R2 (found in System Information) and enter it into the DMZ function on the ISP modem/router. Disable IPv6 in LAN/WAN on the R2 and enable remote support in Settings. Then post back here from a device connected to the R2 when you've done that and we'll get a dev to try and force an upgrade through on Monday. Erick Paiz 1 Link to comment Share on other sites More sharing options...
Erick Paiz Posted June 7 Author Share Posted June 7 Hi, I did what you asked and tried updating, but it still doesn't work. According to the instructions, the router is ready for remote access. Thanks again. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 7 Administrators Share Posted June 7 Okay thanks, I'll come back to you when they've attempted the update Link to comment Share on other sites More sharing options...
Erick Paiz Posted June 10 Author Share Posted June 10 Hi, thanks for the support. I've got the router ready, the default password. I hope it works. Thanks! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 10 Administrators Share Posted June 10 Thanks, I will check in and see when they may be able to do it Erick Paiz 1 Link to comment Share on other sites More sharing options...
Erick Paiz Posted June 10 Author Share Posted June 10 One question: How do you know how to locate my R2? Do you need my public IP? Let me know anything you need. Thanks. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 10 Administrators Share Posted June 10 We can see the IP on your forum post, that's why we say to post from a device connected to the R3 so we can get the correct IP Erick Paiz 1 Link to comment Share on other sites More sharing options...
Erick Paiz Posted June 11 Author Share Posted June 11 Hi, I'm still trying... Where can I download the correct firmware? The only difference is that now it's stuck in a loop; it no longer displays a message, but the installation doesn't work. Thanks for the follow-up. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 12 Administrators Share Posted June 12 From the link I gave you previously, it's nothing to do with the downloads. We weren't able to connect to you, can you make sure you go through the steps again for access please, if there is anything you don't understand about what I mentioned please let me know Link to comment Share on other sites More sharing options...
Erick Paiz Posted June 12 Author Share Posted June 12 Hi, sorry... I didn't realize I had VPN enabled on my main router, but I did understand the procedure, DMZ, etc.,VPN Off Now. and remote tech on. I can confirm the public IP privately. Thanks again. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 12 Administrators Share Posted June 12 Looks like IPv6 is enabled now, unless you didn't post from a device connected to the router Link to comment Share on other sites More sharing options...
Erick Paiz Posted June 12 Author Share Posted June 12 Right now, I'm answering, from my device, connected to my R2. With and the router IPV6 is off. I'll be on the lookout... Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 12 Administrators Share Posted June 12 Great thanks, will come back to you when done Erick Paiz 1 Link to comment Share on other sites More sharing options...
Erick Paiz Posted Tuesday at 06:02 PM Author Share Posted Tuesday at 06:02 PM Hi, I didn't want to touch the router. Was it possible to update it? Thanks. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Tuesday at 06:44 PM Administrators Share Posted Tuesday at 06:44 PM He's not had a moment to try unfortunately but I've left him a message to try again in the morning. If your public IP has changed please make sure to post here again Link to comment Share on other sites More sharing options...
Erick Paiz Posted Wednesday at 09:57 PM Author Share Posted Wednesday at 09:57 PM Hello, I sent you the public IP privately, it is fixed and does not change. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Thursday at 02:01 PM Administrators Share Posted Thursday at 02:01 PM We were able to upgrade you to the 4.0 update please have a look to see if that's correct Erick Paiz 1 Link to comment Share on other sites More sharing options...
Erick Paiz Posted Thursday at 05:56 PM Author Share Posted Thursday at 05:56 PM Hello, thanks. I see we're now on beta 4. Thanks for the support. Now I can play with my R2. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Thursday at 06:31 PM Administrators Share Posted Thursday at 06:31 PM Great to hear that, thanks for confirming! Erick Paiz 1 Link to comment Share on other sites More sharing options...
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