Will the Real XR1000v2 Current Firmware Version please stand up?

[SouthernGypsy]

I have an XR1000v2 and right now it shows the Firmware version as 1.1.0.22_2.1.34 yet it keeps popping up and telling me there is a "Update Available", but then when I click on it for more info it tells me the "New" version is 1.1.0.16_2.1.25   ..... ???

The last time I checked my current version of 1.1.0.22_2.1.34 was a higher (and thus should be Newer) version than the 1.1.0.16_2.1.25 that it keeps telling me is a newer version when it wants me to update...

Have I missed something or is the software lost it's ability to do basic adding/subtracting?

Can one of the guys in charge tell me which the current newest version that I should have on an XR1000v2?

Also, did I read something about a beta software? Because my XR1000v2 acts screwy as heck and only seems to be getting worse. Last time this happend a hard reset (major PIA since even with a backup file it actually does NOT restore everything, like your LAN settings table Device Names so you have to re-enter them all manually). But I just did a hard reset and this time it did not fix the problem...  So I've been waiting for a long time hoping they'd release an update it and fix some of the broken stuff in it. Like the fact that if I plug my cable direct into my computer, any computer, my speeds (1G service) are always in the 900+ range, but going through this XR1000v2 they have gotten so my download speeds are now in the 200 range no matter how I configure it, even if I turn off ALL of the QoS settings and disable everything that I can it still only goes up to 400 when going through the XR1000v2. Take the XR1000v2 out of the loop and speeds instantly back up to 900+

 

 

[Netduma Fraser]

You're on the latest version so you can ignore that. There was a beta we had to remove to fix some issues and we'll release it again when that's sorted.

What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g XR in its DMZ, modem/bridge mode

Are ALL devices connected to the XR?

Have you entered those speeds into the router?

How have you setup Congestion Control/QoS?

Where are you testing the speeds?

[SouthernGypsy]

7 hours ago, Netduma Fraser said:

You're on the latest version so you can ignore that. There was a beta we had to remove to fix some issues and we'll release it again when that's sorted.

What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g XR in its DMZ, modem/bridge mode

Are ALL devices connected to the XR?

Have you entered those speeds into the router?

How have you setup Congestion Control/QoS?

Where are you testing the speeds?

 

The modem is provoided/owned by my ISP and says NOKIA on it and is white in color, it only has two ports, the fiber in from their line and a port for me to plug in a cable from the WAN port of my router. I have no idea of the model and no access to it's setup, only my ISP can access it but they say all of their modems are all set to be totally open and "let everything through" with no restrictions at all, it's up to the customer to provide a router if they want any kind of firewalls, QoS, etc. (or they will help you do it the first time for free for new customers or a small fee for customers who's been setup before).

The XR is connected direct to their Nokia fiber modem, and then everything else is connected to the XR either directly or through a Netgear MS308 Unmanaged Multi-Gigabit swtich. Have to use the last port on the XR to go to the switch because the XR doesn't have but 4 ports and we have 7 devices that are hardwired. I had a Nighthawk S8000 gaming switch but that totally died last week so replaced it with the unmanaged Multi-Gig switch.

I can actually take the cable that normally goes between the XR1000v2 and my 8 port multi-gig switch and I can plug it direct into their modem, then take the other 3 cables from the XR1000 and plug them into the spare holes on the multi-gig switch and the ISP's system back at their office will then assign IP's to everything plugged into the multi-gig switch, and everything will then get 900-950+ Mpbs. So by-pass the XR1000v2 and my speeds are great but of course then I have no Geo-Filter and when we use the Xbox Series X we start getting crappy lobbies all over the US and even the world, so even though our speeds and pings are good, our games often suck with lag because CoD will put us in lobbies on the west coast, or even in places like Japan, South America, South Africa, the EU and all kinds of odd places... even though we're in Arkansas in the United States. So we use the Geo-Filter to force it to connect to the Dallas, Texas servers and our games are good/great, but the speeds on everything else is crapped out.  

Yes I have 1000Mbps set as both upload and download speeds which is what I pay for.

I have tried QoS both on and totally off, as I said on it only gets in the 150-200 Mbps range on downloads and 400-500 on uploads even on the device set to the highest priority, turn QoS totally off and it will get into the 400-550 range on downloads but uploads will jump up to 700-750 range, but if I plug anything direct into the ISP's modem then I consistanly get 900-950 range on both downloads and uploads and sometimes even randomly getting just a little over 1000.

I have tested with Speedtest.net to various places, especially Dallas since our ISP has a direct link into Dallas so that's where I always get the best speeds. I have also used Fast.com though they're almost always slower and always have been, and back when it still worked I have tested with the XR1000v2's internal "Connection Benchmark" page though lately that fails about 80% of the time. It will start a test, get part-way through, and then suddenly tell me I'm no longer connected to the routers interface (even though I clearly am as nothing else gets interupted in any way). When the modems internal one manages to complete a test the speeds will be similar to Speedtest.net with uploads in to 400-500 range and downloads in the 150-200 range but sometimes as low as last night got 60-70Mbps range a couple of times. The middle box (unloaded ping and jitter) are always ok with 15-16 for ping and 0.1 for jitter. The final under load box the idle ping is usually also in the 15-16 range, but the others vary depending on QoS settings. IF the QoS is turned on CONGESTION CONTROL is set to 12-15%  then the loaded download and loaded upload are alwyas in the 16-17 ping range, usually low 16's. But turn off Congestion Control, QoS, or move the Congestion Control slider higher than about 15% and they jump up to 19 for download, but the upload always jumps up into the low 100's range on ping.

In the past when the XR1000v2 got this bad I could do a hard reset and set it back up (identical to how it was in the first place) and the speeds would go back up closer to normal (though I've never gotten over about 850-900 going through it, when I get 900+ sometimes over 1000 when not going through it) but this time resetting it did not help anything at all.

It's so bad recently I had my ISP come out yesterday afternoon and check everything and they said I'm constistantly pulling down 950-1000+ when they connect direct to my modem and test on Speedtest.net to one of the good Dallas servers or when they test to some other place he knew to test to. So he said wasn't nothing they could do for me, that the problem was clearly in my Router (the XR1000v2). After he left is when I gave in and did the hard reset, but as I said, this time it did not help any. That was when I came here because after the hard reset it said there was a firmware update, then after I let it install that, it STILL told me there was another firmware update, apperantly wanting to go backwards to where it started which was confusing as I have never had it do that after a reset in the past.

Another oddity since doing the hard reset yesterday is now the mobile app wont connect, I enter admin and my password (which I know is correct) and it just displays the circling thing indicating its working and after a solid minute just returns me to the same screen. 

 

 

[Netduma Fraser]

If it was a true modem you wouldn't be able to connect a switch to it and have all the devices have access to the internet, it must be some kind of router. There is usually a sticker on the underside, does it show the model there?

How are you turning QoS off fully exactly? I would go back to the original firmware update as it's possible it auto updated anyway which is why you're getting issues you now can't resolve. As you're not on a 3.3 firmware the app doesn't support it, when we get the new version out it should work again