I can not do an update to my netduma r2

[Jessicadavisonn]

I keep getting error messages when I try to update my netduma r2 it is on version v3.0.205 I am trying to do it on my pc with an ethernet cable I have tried latest firmware and the firmware after this one and I have also try factory rebooting and it just seems to get stuck. Any help please? The CGI script took too long to produce a response - this is example of error message when trying to update firmware 

[Netduma Fraser]

Reboot then try to upgrade to this version please: https://www.dropbox.com/s/ctjppykaasmorxp/DumaOS-R2-3.0.394.sig?dl=0

[Jessicadavisonn]

The CGI script took too long to produce a response 

I keep getting this error , I am plugged in to my pc via ethernet cable too. Many thanks

 

[Jessicadavisonn]

[Jessicadavisonn]

[Netduma Fraser]

Is this after a reboot? Are you accessing the interface via HTTPS rather than HTTP? Do you have a browser based Adblocker enabled, if so disable and try again please.

[Jessicadavisonn]

yes after reboot no ad blocker and I am just typing in 192.168.77.7 to access the interface 

[Netduma Fraser]

Download the firmware to your phone, then try upgrading via the DumaOS app please

[Jessicadavisonn]

I have tried and tried in incognito mode on pc it is like it starts to update then just can’t and gets stuck for long time and doesn’t do anything then when I try access interface this happens and nothing works until I unplug it again no matter how long I leave it 

[Netduma Fraser]

I'll have to check with the team to see if they can force an upgrade through for you, to save time if you could make yourself accessible that'd be helpful:

If your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R2 (found in System Information) and enter it into the DMZ function on the ISP modem/router. Disable IPv6 in LAN/WAN on the R2 and enable remote support in Settings. Then post back here from a device connected to the R2 when you've done that and we'll attempt to connect.

[Fairypusher]

I have a Bug after Update.
I connect the WAN from R2 to Lan1 from my Router with Internet.
After this the Setup from R2 found Internet and run DumaOS.

After that i can use PPPOE, PPPOE dont work right for me with Setup.

DumaOS dont start.

If your Dumaos dont start.

Now you can read the log.

192.168.77.1/adv_index.htm

I use Static IP 

[Netduma Fraser]

6 hours ago, Fairypusher said:

I have a Bug after Update.
I connect the WAN from R2 to Lan1 from my Router with Internet.
After this the Setup from R2 found Internet and run DumaOS.

After that i can use PPPOE, PPPOE dont work right for me with Setup.

DumaOS dont start.

If your Dumaos dont start.

Now you can read the log.

192.168.77.1/adv_index.htm

I use Static IP 

I responded to you in another topic but please make your own topic

[Jessicadavisonn]

I've only just got round to doing this now, tried to update and still won't is there anychance of someone forcing the update for me with remote access at all if I can enable this?

[Netduma Fraser]

51 minutes ago, Jessicadavisonn said:

I've only just got round to doing this now, tried to update and still won't is there anychance of someone forcing the update for me with remote access at all if I can enable this?

Factory reset then try to upgrade again please as soon as you can access the interface. If it doesn't work please follow my previous instructions about making your router accessible and then I can see if a colleague can push it through for you.

[Jessicadavisonn]

ive enabled remote access can you please help as nothing else has worked. thanks and i cant reboot as all settings reset

[Netduma Fraser]

43 minutes ago, Jessicadavisonn said:

ive enabled remote access can you please help as nothing else has worked. thanks and i cant reboot as all settings reset

Did you do the other steps? They are important, I can't ping you so it's likely they've not been done which means they won't be able to access to force the upgrade. 

Sounds like you're rebooting by unplugging the router which can cause it to lose settings if you haven't rebooted via the interface at all (that acts as a hard save). Factory reset from the interface though, then try to upgrade.

[Jessicadavisonn]

ive just done factory reset from interface, I also did do other steps (when i click factory reset it seems to not do much just refresh the dashboard.)

 

[Jessicadavisonn]

when i factory reset then do the upgrade i cant no longer access the interface and it stays stuck

[Jessicadavisonn]

dmz is also enabled

[Netduma Fraser]

Factory reset again, close the interface then wait 4 minutes before trying to access and you should be able to access fine. I still can't ping you but I'll let them know, maybe they can access, will let you know when I've heard back, likely a few days

[Jessicadavisonn]

can you reply when you've heard back and they can try force an update because im going to leave it till then as ive tried multiple times and im going to use my regular router till then. thanks