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I can not do an update to my netduma r2


Jessicadavisonn
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I keep getting error messages when I try to update my netduma r2 it is on version v3.0.205 I am trying to do it on my pc with an ethernet cable I have tried latest firmware and the firmware after this one and I have also try factory rebooting and it just seems to get stuck. Any help please? The CGI script took too long to produce a response - this is example of error message when trying to update firmware 

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I'll have to check with the team to see if they can force an upgrade through for you, to save time if you could make yourself accessible that'd be helpful:

If your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R2 (found in System Information) and enter it into the DMZ function on the ISP modem/router. Disable IPv6 in LAN/WAN on the R2 and enable remote support in Settings. Then post back here from a device connected to the R2 when you've done that and we'll attempt to connect.

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