Jessicadavisonn Posted Wednesday at 07:51 PM Share Posted Wednesday at 07:51 PM I keep getting error messages when I try to update my netduma r2 it is on version v3.0.205 I am trying to do it on my pc with an ethernet cable I have tried latest firmware and the firmware after this one and I have also try factory rebooting and it just seems to get stuck. Any help please? The CGI script took too long to produce a response - this is example of error message when trying to update firmware Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Thursday at 02:10 PM Administrators Share Posted Thursday at 02:10 PM Reboot then try to upgrade to this version please: https://www.dropbox.com/s/ctjppykaasmorxp/DumaOS-R2-3.0.394.sig?dl=0 Link to comment Share on other sites More sharing options...
Jessicadavisonn Posted Thursday at 02:57 PM Author Share Posted Thursday at 02:57 PM The CGI script took too long to produce a response I keep getting this error , I am plugged in to my pc via ethernet cable too. Many thanks Link to comment Share on other sites More sharing options...
Jessicadavisonn Posted Thursday at 02:58 PM Author Share Posted Thursday at 02:58 PM Link to comment Share on other sites More sharing options...
Jessicadavisonn Posted Thursday at 03:02 PM Author Share Posted Thursday at 03:02 PM Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Thursday at 03:29 PM Administrators Share Posted Thursday at 03:29 PM Is this after a reboot? Are you accessing the interface via HTTPS rather than HTTP? Do you have a browser based Adblocker enabled, if so disable and try again please. Link to comment Share on other sites More sharing options...
Jessicadavisonn Posted Thursday at 03:36 PM Author Share Posted Thursday at 03:36 PM yes after reboot no ad blocker and I am just typing in 192.168.77.7 to access the interface Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Thursday at 04:28 PM Administrators Share Posted Thursday at 04:28 PM Download the firmware to your phone, then try upgrading via the DumaOS app please Link to comment Share on other sites More sharing options...
Jessicadavisonn Posted Thursday at 05:17 PM Author Share Posted Thursday at 05:17 PM I have tried and tried in incognito mode on pc it is like it starts to update then just can’t and gets stuck for long time and doesn’t do anything then when I try access interface this happens and nothing works until I unplug it again no matter how long I leave it Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Thursday at 06:17 PM Administrators Share Posted Thursday at 06:17 PM I'll have to check with the team to see if they can force an upgrade through for you, to save time if you could make yourself accessible that'd be helpful: If your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R2 (found in System Information) and enter it into the DMZ function on the ISP modem/router. Disable IPv6 in LAN/WAN on the R2 and enable remote support in Settings. Then post back here from a device connected to the R2 when you've done that and we'll attempt to connect. Link to comment Share on other sites More sharing options...
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