Ping Optimizer is not working and my ping is raised!

[TheRealQM]

I have tried rebooting both my R3 and Modem digitally and physically.

For a very long time now my ping has been raised more than normal even without the R3 and I have provided an attached image of what happens when I try to use the ping optimizer. I am starting to think the ping optimizer is a joke and scandal because it has rarely worked. When I first purchased the R3 it was flawless. This has been a continuous issue and has messed up work meetings. NetDuma support help me with this to resolve it or so help me God.

[TheRealQM]

Oh and it only shows the download speed and not the upload speed when it does the test. I have provided an image which captures that.

[TheRealQM]

My firmware is up to date and every cord is stable and completely connected.

[Netduma Fraser]

We're aware Ping Optimizer/Speed test isn't 100% reliable at the moment and we're looking into it. In the meantime setting/testing speeds manually and adjusting Congestion Control manually will be needed to achieve the same effects. 

Your ping is raised where exactly? Where are you testing this ping? A higher ping wouldn't necessarily impact voip too much unless it's quite high. 

1. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode
2. Are ALL devices connected to the R3?
3. What are the speeds you pay for/receive? 
4. Have you entered those speeds into the router?
5. How have you setup Congestion Control?
6. How have you setup SmartBOOST?