ScummN Posted Monday at 01:10 PM Share Posted Monday at 01:10 PM when using LAN Cable on my PC it works flawlessly. However When using wireless such as iPhone latest ios firmware the wifi seems to continuous disconnect i have tried factory resetting the netduma plus the virgin media kit that i was provided with. i also reset my iphone network settings i have also tried split bands with 2.4Ghz and 5GHz i Have also noticed when trying to connect the ps5 using 5Ghz only it wont connect but when set to automatic it connects just fine which is strange. i will prove the logs now hopefully i get a fast response because this is causing my head to fry at this put. almost forgot i have also added reserved IPS for each device and changed the lease time to 10000. R3_2025-03-24T13_01_50.922Z_logs.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Monday at 03:58 PM Administrators Share Posted Monday at 03:58 PM Are any other devices encountering issues with the WiFi? Disable the private/random MAC addresses option in the wifi settings on your phone for the R3 connection then see if that continues. The PS5 may be too far for it to pick up the 5GHz properly. Try these suggestions: Use a WiFi analyzer to find the least congested channel and change to that Experiment with the widths to see what gives better results Ensure it's in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible Set the antennae to this position _ | | _ Link to comment Share on other sites More sharing options...
ScummN Posted Monday at 05:05 PM Author Share Posted Monday at 05:05 PM just my iphone besides the ps5 as far as i'm aware of. how do i disable random private/random mac addresses on iphone? Link to comment Share on other sites More sharing options...
ScummN Posted Monday at 05:07 PM Author Share Posted Monday at 05:07 PM this is where my router is sitting there nothing near it to cause any issues. Link to comment Share on other sites More sharing options...
ScummN Posted Monday at 05:09 PM Author Share Posted Monday at 05:09 PM 2 minutes ago, ScummN said: just my iphone besides the ps5 as far as i'm aware of. how do i disable random private/random mac addresses on iphone? forgot to mention my ps5 is in same room where the duma is. when try connecting 5ghz it says something about wpa. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Monday at 05:20 PM Administrators Share Posted Monday at 05:20 PM https://support.apple.com/en-gb/102509 What was the WPA message exactly? Link to comment Share on other sites More sharing options...
ScummN Posted Monday at 06:41 PM Author Share Posted Monday at 06:41 PM 1 hour ago, Netduma Fraser said: https://support.apple.com/en-gb/102509 What was the WPA message exactly? it said "Can't connect to the wifi network. The WPA password might not be correct. But when set to automatic it connects fine and it connected fine yesterday also when i selected 5ghz. it was late last night this happened. I also tried the iphone turning off what you said and still didn't work. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Monday at 06:51 PM Administrators Share Posted Monday at 06:51 PM What firmware version are you on currently? Link to comment Share on other sites More sharing options...
ScummN Posted Monday at 09:37 PM Author Share Posted Monday at 09:37 PM 2 hours ago, Netduma Fraser said: What firmware version are you on currently? Latest version that ends in 0.540 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Monday at 10:42 PM Administrators Share Posted Monday at 10:42 PM Could you attempt to connect the PS5 to 5GHz then immediately get the logs from Settings > Troubleshooting > Advanced on the router please Link to comment Share on other sites More sharing options...
ScummN Posted Tuesday at 08:44 AM Author Share Posted Tuesday at 08:44 AM 9 hours ago, Netduma Fraser said: Could you attempt to connect the PS5 to 5GHz then immediately get the logs from Settings > Troubleshooting > Advanced on the router please here's the logs straight after retesting the ps5 to connect to 5ghz. iphone also still not working. however i do have technician out today to double check everything with their equipment. will keep you updated. R3_2025-03-25T08_40_45.696Z_logs.txt Link to comment Share on other sites More sharing options...
ScummN Posted Tuesday at 01:53 PM Author Share Posted Tuesday at 01:53 PM update. so i got evidence from my ISP showing the signals to my router is perfect all smacked on green. when connecting the ps5 manually to the band i wanna use wont work but when using auto it shows as 5ghz now instead of 2.4 this happened after i restarted the netduma router. my phone wifi as of now is not connecting and disconnecting instantly like before now. i can provide evidence what my ISP shown me if needed. provided most recent logs when my isp was here. R3_2025-03-25T13_27_00.466Z_logs.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Tuesday at 04:11 PM Administrators Share Posted Tuesday at 04:11 PM Thank you, on the router in DHCP give the console and phone a reserved IP address, reboot the router, wait 4 minutes, then reboot each device then try connecting, does it work then? Link to comment Share on other sites More sharing options...
ScummN Posted Tuesday at 06:46 PM Author Share Posted Tuesday at 06:46 PM 2 hours ago, Netduma Fraser said: Thank you, on the router in DHCP give the console and phone a reserved IP address, reboot the router, wait 4 minutes, then reboot each device then try connecting, does it work then? apologies just seen this. so phone wise i restarted without DHCP done. and phone seem to stay connected now which is odd now. When i next go on my ps5 i will give this an attempt and keep you posted once done. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
ScummN Posted Wednesday at 11:51 AM Author Share Posted Wednesday at 11:51 AM On 3/24/2025 at 10:42 PM, Netduma Fraser said: Could you attempt to connect the PS5 to 5GHz then immediately get the logs from Settings > Troubleshooting > Advanced on the router please Link to comment Share on other sites More sharing options...
ScummN Posted Wednesday at 11:51 AM Author Share Posted Wednesday at 11:51 AM Just now, ScummN said: So right now even though set to automatic it’s using 5GHz and when I checked yesterday it went to 5GHz instead of 2.4GHz fingers crossed it stays like this Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted 11 hours ago Administrators Share Posted 11 hours ago Great to hear that, thanks for the update, keep us posted! Link to comment Share on other sites More sharing options...
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