Issue with Geofencing on Netduma R3

[Juan Sosa]

Hey Netduma R3 support team,

I’ve been experiencing an issue recently with my Netduma R3. I play Call of Duty: Warzone on Steam from my PC, and when I try to use geofencing, it’s not placing me within the intended range. However, when I do it off my console, it works fine. Does anyone know how to fix this issue?

[Netduma Fraser]

Try this:

1. Quit the application/game/client completely
2. Remove device from the Geo-Filter
3. Give PC PlayStation Device Type in the Device Manager
4. Resync from the Geo-Filter Map menu
5. Re-add the device to the Geo-Filter
6. Set up the Geo-Filter how you like
7. Wait 2 minutes
8. Boot up application/game/client

Then see if it works.

[Juan Sosa]

unfortunately still not working 

[Netduma Fraser]

Please provide a screenshot of the full Geo-Filter page showing what you're seeing when playing after doing the above

[Juan Sosa]

i got you 

[Netduma Fraser]

Thanks, no rush!

[Juan Sosa]

ok so i did some testing last night I've concluded this earlier versions of the netduma geo fencing through steam because that's the gaming application i used i had no issues geo fencing ever for some reason this version chooses when it wants to work and when it doesn't do you recommended  a version that was best before this current one ?

[Juan Sosa]

v4.0.290 this version seems to have the most stable geo filter as of right now 

[Netduma Fraser]

It will definitely work with the changes I mentioned above, it doesn't matter the version, they will all use the same version of the cloud which is the cause of the issue