Adam1712 Posted Wednesday at 09:16 PM Share Posted Wednesday at 09:16 PM Set up.. BT Fibre 1G XR1000 Main Router XR500 AP BT Hub AP (Sort of) Issue.. Past couple of days my internet has been dropping out only when browsing the web, its seems random but I seem to be able to force a drop out by running speedtest.net. (it isn't exclusive to this, but definitely repeatable when running test) The connection isn't completely disconnecting, speedtest reports it may be blocked by a firewall and if i try to access any other website for a minute or 2 they will not connect, however i can continue to stream music and tv on the same and separate devices. I tried disconnecting the BT hub just in case it was interfering in some way, made no difference, and the problem occurs if i use a device through the BT hub, which seems to rule out the XR500 as the BT hub connects direct to the XR1000. I've done the whole reboot process and reset through the software to no avail, going to try factory reset in about 20 mins once partner is finished working. Anyone had any experience of this, I can't see anything in the logs other than the usual DoS and they don't really correlate with the dropouts, I've tried disabling the firewall on PC/Laptop but no difference. Edit - Seems to coincide with high router CPU usage HELP Link to comment Share on other sites More sharing options...
Adam1712 Posted Wednesday at 10:38 PM Author Share Posted Wednesday at 10:38 PM Disabling Port Scan and DoS protection seems to resolve the issue.. Is it an issue to leave this disabled? Spoke too soon, definitely makes it less frequent but certainly still happening. Link to comment Share on other sites More sharing options...
Adam1712 Posted Wednesday at 11:34 PM Author Share Posted Wednesday at 11:34 PM Further update, DumaOS offered me an 'update' to 1.1.0.16_2.1.25 (even though I was on 1.1.0.22) I let it update and now says 1.1.0.16_2.1.25 on the top, but is still offering an update and when I click the update button it says my current version is 1.1.0.16 and the new version is 1.1.0.16_2.1.25 (the version the top bar say's I'm already on!?) I've disabled auto updates and left as is, as CPU usage seems a lot lower and CPU2 appears to kick in a lot more than before, I can force it to drop out if I spam webpages and try to run speedtest at the same time, but under normal usage it doesn't seem to drop out as easily now. I've re-enables DoS protection too. My gut says its tied to the CPU usage but I'm at a loss otherwise! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Thursday at 04:00 PM Administrators Share Posted Thursday at 04:00 PM We're looking into this issue currently, it's possibly something we can resolve via the cloud Link to comment Share on other sites More sharing options...
Adam1712 Posted Thursday at 08:16 PM Author Share Posted Thursday at 08:16 PM 4 hours ago, Netduma Fraser said: We're looking into this issue currently, it's possibly something we can resolve via the cloud Thank you, please let us know when resolved so I can update back to newest firmware Link to comment Share on other sites More sharing options...
Adam1712 Posted Thursday at 08:37 PM Author Share Posted Thursday at 08:37 PM Issue is back tonight with the older firmware, so that hasn't resolved! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Thursday at 08:51 PM Administrators Share Posted Thursday at 08:51 PM 13 minutes ago, Adam1712 said: Issue is back tonight with the older firmware, so that hasn't resolved! Yeah if it's cloud related you'll need to wait for us to sort it. Good to know the firmware doesn't make a difference Link to comment Share on other sites More sharing options...
Adam1712 Posted Thursday at 08:59 PM Author Share Posted Thursday at 08:59 PM 1 minute ago, Netduma Fraser said: Yeah if it's cloud related you'll need to wait for us to sort it. Good to know the firmware doesn't make a difference Thanks Fraser, appreciate your assistance on here I've only been using the forum since this issue arose but I see you responding to everyone constantly! Is there definitely (or likely at least) a problem at your end (cloud related)? I've been trying to rule out the issue being BT's supply, they have tested the line and say nothing is wrong with it and the lights on the ONT are all solid, my last step is to set up the BT hub as the main router but I really want to avoid that if I can.. I just know I'll screw the whole network once I start messing with it! Link to comment Share on other sites More sharing options...
cja95 Posted Thursday at 09:10 PM Share Posted Thursday at 09:10 PM Sorry to tag along but I've been having the same issue too with Virgin Media in the UK, didn't happen until the last firmware update to 1.1.0.22_2.1.34. Everything works as normal but then I get a DNS error when I open a new webpage and the CPU usage spikes to 100%, this happens on all devices for around 30 seconds to a minute, when the CPU lowers the pages load normally. Link to comment Share on other sites More sharing options...
Adam1712 Posted Thursday at 09:41 PM Author Share Posted Thursday at 09:41 PM The more people reporting the issue the quicker/more likely it is to be resolved I assume! As frustrating as it is its re-assuring that its affecting multiple people, I assume it will be resolved fairly quickly! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Thursday at 09:55 PM Administrators Share Posted Thursday at 09:55 PM 53 minutes ago, Adam1712 said: Thanks Fraser, appreciate your assistance on here I've only been using the forum since this issue arose but I see you responding to everyone constantly! Is there definitely (or likely at least) a problem at your end (cloud related)? I've been trying to rule out the issue being BT's supply, they have tested the line and say nothing is wrong with it and the lights on the ONT are all solid, my last step is to set up the BT hub as the main router but I really want to avoid that if I can.. I just know I'll screw the whole network once I start messing with it! 42 minutes ago, cja95 said: Sorry to tag along but I've been having the same issue too with Virgin Media in the UK, didn't happen until the last firmware update to 1.1.0.22_2.1.34. Everything works as normal but then I get a DNS error when I open a new webpage and the CPU usage spikes to 100%, this happens on all devices for around 30 seconds to a minute, when the CPU lowers the pages load normally. After looking into it personally a bit more I would say it's highly likely to be a cloud update. As far as I can tell NG have auto updated people to the mentioned firmware version there (we originally completed the DumaOS changes for that a very long time ago) but didn't mention they were doing it and so I think it's trying to use a cloud update it can't use or isn't using the one it should now be using. I've given my findings to the team so it should hopefully be a quick update once they identify the specific cause. kaydee and Adam1712 2 Link to comment Share on other sites More sharing options...
Adam1712 Posted Sunday at 08:57 PM Author Share Posted Sunday at 08:57 PM Seems to have resolved itself for me, Netgear support suggested I set my DNS to static but didn't get round to it either way! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Sunday at 09:00 PM Administrators Share Posted Sunday at 09:00 PM 2 minutes ago, Adam1712 said: Seems to have resolved itself for me, Netgear support suggested I set my DNS to static but didn't get round to it either way! Great to hear that, thanks for the update, we did put out a cloud update on Friday with a fix so looks like it worked! Link to comment Share on other sites More sharing options...
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