question about the xr1000

[mocha]

bought this router for 350$+ when it first released because at the time it was plastid everywhere saying its really good and websites recommending it. im just wondering how it does not have the dumaos 3.3 beta yet? its the highest tier in the XR series, it costed the most and is the newest out of all of them so how come the xr500 and xr700 seem to be getting more support if they are older and costed less/have older or less features? i just want a way to put myself in the shoes of the people behind this so i can understand because from this side it makes absolutely no sense to me. it would be refreshing to have something beyond "we dont have that information". if any admins or people with insight see this, it would be nice to know, in more detail, your opinion on why this is the case and how. why is the priority for older XR devices? why even sell the XR1000 and market is as much as it was for the lack of support in the end? if the xr500, xr700 and xr1000 all had the same dumaos out of the box, how come the same way they did that cant be implemented in bringing the dumaos 3.3 to the xr1000?

[Netduma Fraser]

It did get it but had to be removed due to an issue. We're a partial software partner (it's not fully our software e.g. still has their settings), we don't sell the router directly or control that side of things so we don't get total control/the final say on matters. 

[L2W]

On 2/25/2025 at 8:10 PM, Netduma Fraser said:

It did get it but had to be removed due to an issue. We're a partial software partner (it's not fully our software e.g. still has their settings), we don't sell the router directly or control that side of things so we don't get total control/the final say on matters. 

Basically what your trying to say is ... All of the ideas of the one and only liam are brought to life by his minions and worked to the extent of perfect.. no.. just .. shy of perfect (gotta leave room for the hopes and dreams of the XR customers.) You know like, release a beta after sending it off to NETGEAR for daddy's approval. From my understanding This DumaOS 3.3 HAS ALREADY BEEN APPROVED by NETGEAR at least 1 TIME! aka the XR500 is PROOF NETGEAR had no issues with the DumaOS's (half) of the software, given you make it sound like its an even split , kinda like 50/50. I call BS. I understand this has nothing to do with you in regards of the "actual software being available to us (customers),. But Fraser, come on. Take a step back and see it from a different perspective , seriously you can talk the talk , ill give it to you. A Professional Staller as how many years youve dealt with countless "people" , i should say i dont know how you sleep as active as you are. I mean this "thread" is quite a bit sometimes. But you are also on quite a few others as well always eager to answer all questions regarding  anything DumaOS related. Point is , you've been around the block a few times over. You know dam well NETGEAR's already passed on the software attempt #1 from you guys . Cause im not buying it takes a company like NETGEAR since ... DECEMBER 20th, 2024 - till NOW/ONGOING to tell you guys and i quote "not a damn thing" as you and employees from DumaOS always say "Waiting on NETGEAR / it's not fully our software" . Heres a better alternative, just tell us the truth, NETGEAR said go back to the drawing board and try again. Cause like you said in your response. "Software parnter" , You spelled that correctly, but im noticing now you mispeelled "we don't get total control/the final say on matters" , should have replaced that with Daddy said not tonight, maybe next weekend" , cause i dont believe for a second a MULTI BILLIION dollar company , or better yet .. THE WORLDS LARGEST ROUTER VENDOR! takes this long to "test"  a single units software.. NETGEAR is releasing routers left and right and "approving/denying" on a daily basis.  So i believe   you guys have received your answer and are trying to not admit someone ducked up and go with the generic "an issue with the beta , so we pulled it ."

Edited Friday at 07:15 AM by L2W
had an issue with the beta 1.0, pull for testing

[Netduma Fraser]

@L2W Liam was tech support like me, he didn't have any control over what happens anymore than I do. I appreciate you're agitated and frustrated, I am too, of course I want to be all up to date with no issues, it'd make my job a lot easier. Unfortunately not everything works out that way, you have your opinion on how it is working or should work and I can understand why you would think that way but it really isn't as simple as you've made out at all.
For a start, just because DumaOS 3.3 works well on the XR500 doesn't mean it can simply be put on the XR1000 without a problem, they're completely different architecture. It's like trying to put Android on your iPhone, they're both phones, both mobile operating systems and so it should work and probably could work but not without a lot of effort. As I mentioned, we're a partial software partner, it's not even running 100% our software and because of that we don't have total control, as we don't have total control issues/delays etc are not all of our own making.
We get all the heat and that's fine, we're the most front facing, directly interacting with customers and the seller is our software, as with everything it is more nuianced than you've made out. For example the security update/the one NG are auto upgrading to features a DumaOS version we finalized quite some time ago. 

[L2W]

9 hours ago, Netduma Fraser said:

@L2W Liam was tech support like me, he didn't have any control over what happens anymore than I do. I appreciate you're agitated and frustrated, I am too, of course I want to be all up to date with no issues, it'd make my job a lot easier. Unfortunately not everything works out that way, you have your opinion on how it is working or should work and I can understand why you would think that way but it really isn't as simple as you've made out at all.
For a start, just because DumaOS 3.3 works well on the XR500 doesn't mean it can simply be put on the XR1000 without a problem, they're completely different architecture. It's like trying to put Android on your iPhone, they're both phones, both mobile operating systems and so it should work and probably could work but not without a lot of effort. As I mentioned, we're a partial software partner, it's not even running 100% our software and because of that we don't have total control, as we don't have total control issues/delays etc are not all of our own making.
We get all the heat and that's fine, we're the most front facing, directly interacting with customers and the seller is our software, as with everything it is more nuianced than you've made out. For example the security update/the one NG are auto upgrading to features a DumaOS version we finalized quite some time ago. 

7/10 - Overall
That's higher than i would give most . Especially while you are correct, im just another frustrated customer with an opinion, not facts. That's where i was hoping to get some answers and finally understand something thats indeed very complex. But complexity of software thats been "done on duma's part" for some time now , Sure doesn't add up to NG having to babysit and finalize the final copy, I would think since you've basically stated Duma's at a halt as of this moment in time , you guys partially finalized quite some time ago. So what the hell, i got a solution, which ill exit with this. NG doesn't have to finalize a DumaOS 3.3.5 for the XR1000 and XR1000v customers. You know what i mean. You guys control your BETA FIRMWARE, as its CLOUD based , right? So what the hell man, push out a damn beta and call it "WE HEAR YOU CHAT!v3.4" as you may claim you guys are the most front facing , with the interacting with customers aspect, Just so you know , which you are already aware of this , Then STOP telling customers about a BETA for years then claim its ready just to be "under construction" for another 2 years with only a couple days to be tested as a beta! Someone over at DumaOS has the answer , to the mysterious reasons yall can't give us a straight answer. Maybe we deserve REAL answers from the most "front facing , directly interacting with customers" self made title you gave yourself. Because 1st response at 2 paragraphs and we still havnt gotten anywhere , besides who can point the finger and "kill em with kindness as a keyboard sympathy warrior" first.!

Of Course as you know me by now, its a public form , dont take it personaly , just wanting it to "hit home" , So for once the other side can feel our frustration. But you say you are for us and try and help as much as possible .YOU DO. Honestly , you are very helpful to alot of customers or members that need some issues or questions answered . Now what about the rest of us , that wanna know what the actual "_____________________" is slowing us down here . You want to change the way this forum, specifically the XR users % rate of suggesting this router to a friend , or overall happiness with the software with DumaOS, Don't Bu  LL sh T (a) Bu LL sh ttter.

Have a good weekend , ill be look forward to this one.