jkp Posted February 17 Share Posted February 17 Im going to try my best to explain this, few days ago I disconnected my whole pc to clean it, after that I did a clean windows install, after that the problem beings, sometimes when I open a tab in any browser (youtube, twitter, instagram, or anything) my internet stop working, but the WHOLE internet not only on my pc, i did 5 windows install this week, I updated the bios and the problem is still happening, BUT if i dont use the browser everything works perfectly, I can play games the 8 hours and nothing happens, but when, im not playing anything and i need to work on any browser the problem start, I did a hard reset on the router, i reset the modem, I tried different dns, static ip, no static ip, i tried w10 and w11, windows customs, no customs, i have no idea what it could be, you can see in the video, that my internet is working perfectly, and after 5-6 times re opening youtube the wifi stopped working, and when this happens the wifi does not work on my phone, on my laptop, on my desktop, its like a freeze IMG_4342.mov Link to comment Share on other sites More sharing options...
jkp Posted February 17 Author Share Posted February 17 and I need to fix this because i work from home, and I use the browser a lot Link to comment Share on other sites More sharing options...
jkp Posted February 17 Author Share Posted February 17 I use cat 6 ethernet, only my desktop, phone and laptop are connected, I have the latest update in router and windows, i tried google, cloudflare dns and no DNS, i re installed windows 5 times, i hard rested 2 times the router, i reset the modem, and nothing is working Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 17 Administrators Share Posted February 17 Given it's only a problem when you use the browser have you tried other browsers? Link to comment Share on other sites More sharing options...
jkp Posted February 17 Author Share Posted February 17 yes i tried with 4 different browsers, chrome, brave, fire fox, and opera Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 17 Administrators Share Posted February 17 If you use a different PC and use the browser on that do you get the same issue? Can you grab the logs when the issue happens please? Link to comment Share on other sites More sharing options...
jkp Posted February 17 Author Share Posted February 17 I used another pc but with wifi, and it did not happened, and how do I grab the logs? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 17 Administrators Share Posted February 17 Then it's more than likely a PC specific issue that is somehow causing an issue for the rest of the network. You can find them on the System Information page Link to comment Share on other sites More sharing options...
jkp Posted February 17 Author Share Posted February 17 but I did a windows clean install, I updated the bios, I used differents dns, i tried static ip, i tried w10, w11 23h2 and 24h2 and still the same so it has to be router problem, im using ethernet cable on my desktop Link to comment Share on other sites More sharing options...
jkp Posted February 17 Author Share Posted February 17 and I can play games for 8 hours and everything is perfect, and i can download games, the problem beings when i open a tab in any browser my whole wifi freeze Link to comment Share on other sites More sharing options...
jkp Posted February 17 Author Share Posted February 17 and after I did the factory reset to the router everything worked perfectly for few hours Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 17 Administrators Share Posted February 17 1 hour ago, jkp said: but I did a windows clean install, I updated the bios, I used differents dns, i tried static ip, i tried w10, w11 23h2 and 24h2 and still the same so it has to be router problem, im using ethernet cable on my desktop 39 minutes ago, jkp said: and I can play games for 8 hours and everything is perfect, and i can download games, the problem beings when i open a tab in any browser my whole wifi freeze 26 minutes ago, jkp said: and after I did the factory reset to the router everything worked perfectly for few hours You didn't have the issue before you made changes on the PC, only after, the issue only occurs when doing it on that PC, not any other PC or device and with no router settings changes during that time either (presumably) so that sounds like the PC not the router. Grab the logs when the issue happens and I can take a look Link to comment Share on other sites More sharing options...
jkp Posted February 18 Author Share Posted February 18 Sure I will grab the logs, but how can I do that, but its so weird because I can play video games, I download things in steam and nothing bad happens, the problem beings when I open a tab in any browser Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 18 Administrators Share Posted February 18 Access the router, go to the System Information page, scroll down and you'll see the logs. Click the icon top left of the log panel, download then upload here. It certainly is a weird one! Link to comment Share on other sites More sharing options...
jkp Posted February 19 Author Share Posted February 19 12 hours ago, Netduma Fraser said: Access the router, go to the System Information page, scroll down and you'll see the logs. Click the icon top left of the log panel, download then upload here. It certainly is a weird one! log-1739938020213.txtdo you need something else? Link to comment Share on other sites More sharing options...
jkp Posted February 19 Author Share Posted February 19 log-1739938391861.txtthis look different Link to comment Share on other sites More sharing options...
jkp Posted February 19 Author Share Posted February 19 log-1739945386918.txtI think the DoS attack are getting worse, could be that the problem? Link to comment Share on other sites More sharing options...
jkp Posted February 20 Author Share Posted February 20 so today, i changed the router to my ISP router, and for now its been working for the whole day, 9 am to 5 pm with no problems, ive been opening tabs a lot and etc Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 20 Administrators Share Posted February 20 There isn't any information to go off in those logs unfortunately. If you switch back does it happen again? Link to comment Share on other sites More sharing options...
jkp Posted February 22 Author Share Posted February 22 it does not go off, it just freezes the whole net and, I used the xr1000 yesterday and still happening, and today I used my ISP router and everything is working perfectly Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 23 Administrators Share Posted February 23 I meant there isn't anything in the logs that indicates an issue. Have you changed anything else in your physical setup or settings wise on your modem etc prior to it not working? Link to comment Share on other sites More sharing options...
jkp Posted February 25 Author Share Posted February 25 no i didn’t change any in my physical setup, just the router to my ISP router, and its working perfectly fine, I tried de xr1000 yesterday and the problem still happening Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 25 Administrators Share Posted February 25 Put your PC in the DMZ as a test, does it still happen? Remove it right after you've tested it Link to comment Share on other sites More sharing options...
jkp Posted March 5 Author Share Posted March 5 how do i do that, which router Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 6 Administrators Share Posted March 6 On the XR as that's the router you're having the issue on Link to comment Share on other sites More sharing options...
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