Resist Posted February 10 Share Posted February 10 I have a 2020 M1 MacBook Pro and over Wifi the internet speed is around 300Mbps, yet at the same location and network with my iPhone 13 mini it's around 500Mbps. So I did a hard wire connection of the MBP to my Netgear XR500 and then it was around 500Mbps, just like the iPhone. For whatever reason over Wifi the router is not letting the MBP the max download speed. I've looked through the DUMAOS and I can't figure out what the issue is. Must be a setting in there someplace but I can't find it. I'd appreciate any help. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 10 Administrators Share Posted February 10 What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g XR in its DMZ, modem/bridge mode Are ALL devices connected to the XR? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? Do you have SmartBOOST enabled or disabled? Link to comment Share on other sites More sharing options...
Resist Posted February 11 Author Share Posted February 11 The cable modem is Hitron Technologies DOCSiS 3.1 eMTA. Have no setting info for it and don't know anything about DMZ. Every device in my house goes through the XR Wifi. A few are hardwired. My Internet is rated at 500Mbps. Right now my iPhone got 566Mbps and my MBP got 336Mbps. Where do I enter the speeds into the router? Didn't setup congestions control and don't know where it is. Don't see a SmartBoost but there is a Smart Connect which is enabled. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 11 Administrators Share Posted February 11 Speeds can be entered in the Congestion Control panel menu and Congestion Control is located on the QoS page. I mispoke, I did mean Smart Connect, disable that and connect to 5GHz specifically, do you get faster speeds on the MBP then? Link to comment Share on other sites More sharing options...
Resist Posted February 11 Author Share Posted February 11 The Congestion Control panel showed a max speed of 350Mbps, I changed it to 600Mbps. But the Apply thing is set as Never, not sure if that affects anything. Either way increasing the Congestion Control seemed to fix it, now my MBP is showing just as fast a speeds as my iPhone. I did also disable Smart Connect and my MBP was set to 5GHz. Thank you so much! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 12 Administrators Share Posted February 12 Never only applies to when the Congestion Control percentages will trigger, the entering the speeds is separate. Great to hear that, thanks for the update! Link to comment Share on other sites More sharing options...
Resist Posted February 12 Author Share Posted February 12 Have a new issue now. When connecting back to 2.4GHz my internet speed is really slow, around 60Mbps download. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 13 Administrators Share Posted February 13 If you experiment with the channels/widths for 2.4GHz does it improve? Link to comment Share on other sites More sharing options...
Resist Posted February 14 Author Share Posted February 14 It was set to Auto for the channels for many years and it was fine until now. So I tried different channels and it did not improve at all. The odd thing is that the upload speed is what it's supposed to get, at around 22Mbps, so I'm not sure why it won't also get the 500MBps download speed. Right now the download speed is up to 100MBps and that's with my laptop within 20 feet of the router. Had the download speed working for a second at over 500Mbps and then it lost the connection to the router and wouldn't reconnect. Had to unplug the router and plug it back in, and the download speed was back to being 60Mbps. So I tried unchecking the 20/40MHz Coexistence, but that didn't make a difference. When I make a setting change now it takes a long time for the DumaOS to show an internet connection and often won't reconnect. Yet my phone will be connected to the wifi and works just fine. Ultimately I get the internet back on my MBP but 2.4ghz is still not getting the full download speed. Is my router just messed up? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 14 Administrators Share Posted February 14 You may just be on an old version, could you upgrade to this: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/ and when you're on the final version could you factory reset then monitor and see how you get on please? Link to comment Share on other sites More sharing options...
Resist Posted February 15 Author Share Posted February 15 My DumasOS version is 3.0.202 and my XR500 firmware version is V2.3.2.134. You said to factory reset the monitor. Monitor? Like my laptop screen? Or the XR500 router? If it's the router you meant, then that means I have to do all the settings all over again and connect each of my devices all over again, which are around 30 devices. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 15 Administrators Share Posted February 15 The public version of that firmware version or the beta version I listed? The router yes, typo, you don't need to connect them all specifically again, factory reset and make the WiFi details the same and they will reconnect themselves Link to comment Share on other sites More sharing options...
Resist Posted February 16 Author Share Posted February 16 19 hours ago, Netduma Fraser said: The public version of that firmware version or the beta version I listed? I don't recall ever putting the beta version in this router. The router is set to auto update the firmware and shows that it's up to date. Just did another speed test using 2.4ghz my MBP got 95Mbps down/21Mbps up, my iPhone got 40Mbps down/22Mbps up. This is very frustrating, 2.4ghz should be getting the same as 5ghz and what is confusing is that both used to get 300Mbps down/12Mbps up before I changed the QoS settings to allow it to use my max bandwidth. But changing the speeds isn't making a difference. I do notice that even trying to connect to my 2.4ghz wifi takes around a minute or more. Another thing to note is that before I had my 5ghz wifi on a guest setup and the 2.4ghz by itself on the main setup because I wanted the 5ghz to have a completely different SSID name and Smart Connect was on, so I couldn't have them on the same setup. Now both are 2.4ghz and 5ghz are on the main wifi setup. Maybe I need to go back to my original setup but I shouldn't have to. Just not liking the software for this router, it's so finicky and a pain to work with. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 16 Administrators Share Posted February 16 I would highly suggest you go onto the beta and see if it is any better. It's the last major update for that router and should hopefully be a better experience for you Link to comment Share on other sites More sharing options...
Resist Posted February 16 Author Share Posted February 16 But the beta info doesn't say anything about fixing my issue. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 16 Administrators Share Posted February 16 New updates come with lots of fixes including fixes in the background that can all culminate in you having a better experience overall Link to comment Share on other sites More sharing options...
Resist Posted February 16 Author Share Posted February 16 But how did my 2.4ghz wifi get so much slower in the first place. This only happened after getting your help, I'm not blaming you. Just saying that prior 2.4ghz was getting around 300Mbps and my 5ghz on the guest side was getting over 500Mbps. Can't if 2.4ghz slowed after I moved 5ghz to the primary side or if it happened after I increased the speed setting. I tried changing the settings speed and that didn't fix it. Maybe I should move the 5ghz back to the guest side and try that. Just not comfortable installing a beta firmware, as I don't understand all the DumaOS settings as it is and don't want to deal with beta issue too. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 17 Administrators Share Posted February 17 Although it's called a beta we actually released it publicly so we're fairly happy with it, you shouldn't encounter any major issues. All you did was enter the speeds you pay for/expect which is what you should do, it wouldn't have any bearing on your 2.4GHz speeds dropping. Try these suggestions: Use a WiFi analyzer to find the least congested channel and change to that Ensure the router is in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible Set the antennae to this position _ | | _ Link to comment Share on other sites More sharing options...
Resist Posted February 17 Author Share Posted February 17 Apparently my MBP has a built in WiFi analyzer. But I don't know what the information is telling me, what am I looking for? My XR500 has been in the same place for years since I got it, never moved it and the antenna's have always been straight up. The 2.4ghz channel has always been set to Auto, I tried 1, 6 and 11 as people have suggested but it didn't fix anything. Something in the software caused the 2.4ghz download speed to be greatly reduced. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 17 Administrators Share Posted February 17 Provide a screenshot of the analyzer results and I can advise from there. New WiFi or devices in the area either yours or neighbours can make previously stable WiFi on a certain channel unstable. What is 5GHz getting right now in terms of speeds? 2.4GHz is a common WiFi frequency, even wireless headphones could impact it for example, it's best used for stability, not for speed Link to comment Share on other sites More sharing options...
Resist Posted February 17 Author Share Posted February 17 As I've told you before my 5ghz is getting over 500Mbps consistently, while my 2.4ghz is getting not more than 100Mbps and often only 60Mbps. The 2.4ghz before I did your changes to fix my slow 5ghz, was getting over 300Mbps, which was only days ago. I do not believe it is a channel interference issue as I've tried every channel 2.4ghz has, I feel it's a setting issue in the router. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 17 Administrators Share Posted February 17 All I got you to do was put your speeds in, unless there was anything else changed it would only improve the speeds. Okay that's just more details about the WiFi you're connected to. There is a WiFi analyzer on the Microsoft Store for Windows called WiFi Analyzer, that would be better for determining what channels are best in your area. Please provide a screenshot of the QoS page Link to comment Share on other sites More sharing options...
Resist Posted February 18 Author Share Posted February 18 I don't have Windows, I'm on an M1 MacBook Pro. But as I said before I tried using every 2.4ghz channel and none brought the speed back up. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 18 Administrators Share Posted February 18 Grab a screenshot of the QoS page and we can go from there Link to comment Share on other sites More sharing options...
Resist Posted February 19 Author Share Posted February 19 What are you looking for on the QoS page? Link to comment Share on other sites More sharing options...
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