Itzdannyf Posted February 8 Share Posted February 8 Hello been haivng issues with ethernet on my r3 this has been a recent thing and i have tried everything to fix it thought at first was the internet company but found that they are not the issue as i can plug in my ethernet to my modum and i get connection no issue but when i plug my ethernet back into my r3 i get no internet at all my wifi works no issue at all but ethernet is a lost cause i have hust updated to the newest firmware posted here for it also. That as well didn't fix my issues so im wondering if my ethernet ports all of a sudden became defective or something any help would be nice been trying at this for 9 hours now thx Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 8 Administrators Share Posted February 8 While connected to the router via a wired Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please. Do you have the issue with all ports? Do you have the issue with different ethernet cables? Do you have the issue trying with different wired devices? Link to comment Share on other sites More sharing options...
Itzdannyf Posted February 8 Author Share Posted February 8 I’ve tried all my Ethernet cables and all my wired devices have the same issues will send ss when I get home I’ve unplugged them and put to each diff port on the router so yea Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Itzdannyf Posted February 9 Author Share Posted February 9 Link to comment Share on other sites More sharing options...
Itzdannyf Posted February 9 Author Share Posted February 9 Also have this on network troubleshooting idk if it might help Link to comment Share on other sites More sharing options...
Itzdannyf Posted February 9 Author Share Posted February 9 2 hours ago, Netduma Fraser said: While connected to the router via a wired Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please. Do you have the issue with all ports? Do you have the issue with different ethernet cables? Do you have the issue trying with different wired devices? posted pic above also heres the logs for today if that might also help R3_2025-02-09T01_08_33.219Z_logs.txt Link to comment Share on other sites More sharing options...
Itzdannyf Posted February 9 Author Share Posted February 9 Also factory resetted the router as well Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 9 Administrators Share Posted February 9 Can you provide a picture of the back of the router and also the back of your modem please? Link to comment Share on other sites More sharing options...
Itzdannyf Posted February 9 Author Share Posted February 9 7 hours ago, Netduma Fraser said: Can you provide a picture of the back of the router and also the back of your modem please? Here u go never had this issue as I said till recently and internet company said everything on there end is correct when I plug my pc directly into modem I get connection but not when I hook it back to the duma IMG_0992.dng IMG_0990.dng Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 9 Administrators Share Posted February 9 That all looks correct, just unplug the cables, plug then in firmly and make sure you hear the click and try again. If it doesn't work grab a screenshot of the LAN Settings page please Link to comment Share on other sites More sharing options...
Itzdannyf Posted February 9 Author Share Posted February 9 1 hour ago, Netduma Fraser said: That all looks correct, just unplug the cables, plug then in firmly and make sure you hear the click and try again. If it doesn't work grab a screenshot of the LAN Settings page please I have unpouged replugged tried new cables and still doesn't work heres the screenshots Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 9 Administrators Share Posted February 9 They all say connected so that's fine - have you disabled DHCP or made any IP reservations? Any specific rules/settings you've changed for the wired devices? Itzdannyf 1 Link to comment Share on other sites More sharing options...
Itzdannyf Posted February 9 Author Share Posted February 9 1 minute ago, Netduma Fraser said: They all say connected so that's fine - have you disabled DHCP or made any IP reservations? Any specific rules/settings you've changed for the wired devices? nope i factory resetted the whole router and still hasent done anything Link to comment Share on other sites More sharing options...
Itzdannyf Posted February 9 Author Share Posted February 9 15 minutes ago, Itzdannyf said: nope i factory resetted the whole router and still hasent done anything was also wonder if the ip from the cmd pic i sent is that ment to be different from what i sent before not sure if that could be it idk Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 9 Administrators Share Posted February 9 Do the devices that are connected via ethernet show up in the Device Manager at all, either online or offline? Are the wired devices set for automatic network connects or have you previously set static details on them Link to comment Share on other sites More sharing options...
Itzdannyf Posted February 9 Author Share Posted February 9 1 minute ago, Netduma Fraser said: Do the devices that are connected via ethernet show up in the Device Manager at all, either online or offline? Are the wired devices set for automatic network connects or have you previously set static details on them Nothing wired shows up on device list at all yes it’s all set to automatic always been like this I just factory reset the whole router again and still doesn’t work Link to comment Share on other sites More sharing options...
Itzdannyf Posted February 9 Author Share Posted February 9 What is the email or contact information for getting a warranty replacement since I’m 99% sure at this point it’s a defect Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 9 Administrators Share Posted February 9 If your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R3 (found in Settings > WAN) and enter it into the DMZ function on the ISP modem/router. Disable IPv6 in LAN/WAN on the R3 and enable remote support in Settings > Troubleshooting. Then post back here from a device connected to the R3 when you've done that and I'll try to get a dev to have a look tomorrow. A customer can't diagnose a fault requiring a replacement, it's likely a dev can determine the problem and fix it Link to comment Share on other sites More sharing options...
Itzdannyf Posted February 9 Author Share Posted February 9 What do you mean “set it up so that it is in bridge or modem mode” also what is DMZ function never heard or seen that Link to comment Share on other sites More sharing options...
Itzdannyf Posted February 9 Author Share Posted February 9 Just now, Itzdannyf said: What do you mean “set it up so that it is in bridge or modem mode” also what is DMZ function never heard or seen that Also how can I get older fw might try and go back on older fw to see if it might help since im on the new one posted Link to comment Share on other sites More sharing options...
Itzdannyf Posted February 9 Author Share Posted February 9 Also idk if this helps or not my WiFi works stays solid white but my Ethernet lights are all flashing white idk if that might help at all Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 10 Administrators Share Posted February 10 You'd find those options on the ISP modem/router interface. Modem/bridge disables all its functions and passes the internet straight through to the R3. DMZ just passes the internet straight through to the R3. You can download previous versions from here: https://support.netduma.com/firmwares/netduma-r3/ then just upload the file to the router like you were going to upgrade it Link to comment Share on other sites More sharing options...
Itzdannyf Posted February 10 Author Share Posted February 10 4 minutes ago, Netduma Fraser said: You'd find those options on the ISP modem/router interface. Modem/bridge disables all its functions and passes the internet straight through to the R3. DMZ just passes the internet straight through to the R3. You can download previous versions from here: https://support.netduma.com/firmwares/netduma-r3/ then just upload the file to the router like you were going to upgrade it But since my WiFi works fine the internet is going to my r3 Link to comment Share on other sites More sharing options...
Itzdannyf Posted February 10 Author Share Posted February 10 4 minutes ago, Netduma Fraser said: You'd find those options on the ISP modem/router interface. Modem/bridge disables all its functions and passes the internet straight through to the R3. DMZ just passes the internet straight through to the R3. You can download previous versions from here: https://support.netduma.com/firmwares/netduma-r3/ then just upload the file to the router like you were going to upgrade it But since my WiFi works fine the internet is going to my r3 Link to comment Share on other sites More sharing options...
Itzdannyf Posted February 10 Author Share Posted February 10 I fixed it what ever that new update for the r3 was it destroyed my ethernet i rolled back to previous update and now my ethernet works fine again Link to comment Share on other sites More sharing options...
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