Can't access DumaOS

[lefteris.lydios]

Hi

I can't access DumaOS . Internet passes through OK but I can't access the GUI.

On PC I get the OS logo with the spinning wheel and on iOS app I get "Unknown Error Occurred!"

IPv6 protocol is off in my Network Settings and holding down factory reset button for 30+ sec will do nothing .

I've rebooted PC and R3 several times, Cleared Cache, Network Reset etc...

Last thing I remember doing was a factory reset from the web page.

[Netduma Fraser]

What firmware version are you on currently? 

Unplug the router from power for 10 minutes, plug in, then wait 4  minutes, hold the reset button for 30 seconds, then wait 4 minutes before accessing the interface

[lefteris.lydios]

thanks for your reply @Netduma Fraser

Didn't work 🙁

Shouldn’t it reboot itself after holding or releasing the reset button for 30 seconds???? It doesn’t .

What version I’m on I can’t remember , sorry. It’s been a while since I used R3

Is it possible to connect with putty or other SSH and force factory reset?

[Netduma Fraser]

It should, how are you determining it isn't resetting, the lights aren't cycling?

No that's not possible. While connected to the router via a wired Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please.

[lefteris.lydios]

This is so embarrassing .

I was pressing the WPS button 😣.

I apologise for the inconvenience.

[Netduma Fraser]

Haha no worries, mistakes happen, glad to hear you got it sorted and thanks for the update!