Constant Issues

[Rhomzy]

Hi Guys,

I was one of the early adopters preordering this router and although I did expect some issues at first till few patch updates came out but it’s been over a year now and still having to endlessly reboot and factory reset router just to get it to function.

 

main issues I get is:

•router forgetting settings and things like geo fence suddenly not working and not working again until rebooting or factory resetting and setting it back up.

• complete freezes where nothing loads at all.

•error saying something along side Duma has not loaded correctly then the try again does nothing

•internet speed drops massively to around 3mbps then if I unplug Ethernet and plug it in other router goes back to full speed so a Duma issue.

•needing daily reboots at least just to function properly.

•every firmware tried has had issues and not just minor ones.

•Duma OS not loading at all sometimes doesn’t fix after reboot then again needs factory reset to work temporarily.

Just a bit fed up as when it has it’s short periods of working it is great but it’s so inconsistent that I can’t recommend it to anyone in its current state as I spend more time resetting the router and going through the settings than I use it issue free.

moved from a XR1000 to this R3 and there has been a few times I’ve went back to the XR as for the most part it is more reliable although both are a mile away from being perfect.

I know you guys are a small team so doing my best staying patient but £200 and still waiting a year later to get a bit of my moneys worth out of it,  just feels like the customer/community at this point are guinea pigs being free testers not only on the beta firmwares but just on the device as a whole. 

any help would be great.

[Netduma Fraser]

I know you did make a topic previously and I did respond, you didn't follow up so we didn't have the chance to help you with your issues. We've also had Early Access setup for a long time that we could have given you access to in order to try the latest firmware possible. Please try that and see if it is more stable for you: https://forum.netduma.com/forum/151-netduma-r3-early-access/ If not:

• What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode
• Are ALL devices connected to the R3?
• What are the speeds you pay for/receive? 
• Have you entered those speeds into the router?
• What device/web browser are you using to access the router? If you have an issue accessing on one device/web browser does another device/web browser have the same issue?
• Does the DumaOS app work when access to the main interface fails?
• How have you setup the Geo-Filter?

[Rhomzy]

Hi Frazer when I click that link it just says “We could not locate the item you are trying to view.”

[Netduma Fraser]

1 minute ago, Rhomzy said:

Hi Frazer when I click that link it just says “We could not locate the item you are trying to view.”

Apologies, try again now

[Terpinator710]

5 hours ago, Rhomzy said:

I know you guys are a small team so doing my best staying patient but £200 and still waiting a year later to get a bit of my moneys worth out of it,  just feels like the customer/community at this point are guinea pigs being free testers not only on the beta firmwares but just on the device as a whole. 

Say it louder!! Same sh*t I’ve been saying. 🤝