Netgear Nighthawk XR300 pro gaming router

[mccoy423]

I get kicked out of every game server after every two hours on the dot, and here are the logs and I am on the newest firmware update from two plus years ago.  Please fix the router. thank you

log-1734720797257.txt

[Netduma Fraser]

Did you reboot before getting these logs? Did you get the logs directly after the issue happened?

[mccoy423]

 factory reset the router and yes.

[mccoy423]

rebooting does not help.

 

[Netduma Fraser]

I'm wanting to ascertain when you got the logs - if you got them after a reboot or factory reset they won't have any useful information in. I need them after the issue but prior to a reboot or reset

[mccoy423]

it said the same thing as before the reboot or factory reset.

it said [UPnP set event: Public_UPNP_C3] every time i play in a game server after two hours on the dot.

[Netduma Fraser]

I think you got the logs from in settings, could you get it from the System Information page instead please and after it happens, before a reboot/reset

[mccoy423]

That is from the System Information page

[Netduma Fraser]

In LAN Settings, set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 4 minutes and see if that stops the disconnects.

[mccoy423]

okay i have set DHCP range to start at .50, I'll update you if that fixed the problem or not.

[Netduma Fraser]

Make sure you set the static/reserved IPs outside the range as well, just changing the range won't do anything without doing that step too

[mccoy423]

i have done the changes and it did not fix the problem.  Here are the logs.

log-1734720797257.txt

[Netduma Fraser]

Can you provide a screenshot of the DHCP settings/reservations please?

[mccoy423]

here you go

[Netduma Fraser]

You'll need to do it with all devices connected

[mccoy423]

[Netduma Fraser]

Okay and is it any better now?

[mccoy423]

no

 

[Netduma Fraser]

Untick the option "Use router as DHCP server" and save, then reboot the router, wait 4 minutes and check. Any new devices you want to add you'll need to set a static/reserved IP on the device itself first, then you can set it on the router.