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Posted

Hi there, firstly I'm not sure if this issue is related to the r2, but I thought I would post in here on the off chance anyone has any trouble shooting options. 

 

Basically I can't find games on UFL and when I do the ping is crazy high (100-200ms). Strangely in the pre game lobby the ping meter is showing 30ms. Outside of this I simply can't find games regularly at all. Sometimes it's taking upwards of 5 minutes. 

I'm connected via ethernet and I'm using nextdns. Could nextdns be causing issues? I can't see how but thought I'd ask. 

Any suggestions would he really helpful. 

Thanks. 

  • Administrators
Posted

First thing to check if it's never happened before and the only thing that has changed is the DNS then disable nextdns and then check. If it still doesn't work then disable the Geo-Filter, does it work then?

Posted

Hey. Thanks for getting back to me. I tried with nextdns disabled and it did seem to help initially, but later I ran into similar issues. I was finding games more often but the ping was still high in game. It seems specific to UFL only, my other games are fine with nextdns enabled. Anything else I could try? I've looked around on UFL reddit, but I can't find many people reporting similar issues to me. 

  • Administrators
Posted

It may just simply be that it's a new game and at this time of year ISPs and game servers are under load anyway. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode. How have you setup SmartBOOST/Congestion Control?

Posted

I have the R2. My house has ONT so the router is the only connection. I don't need to use bridge. Congestion control is set to auto mode. 

  • Administrators
Posted

What percentage for Congestion Control? How have you set Traffic Prioritization? How do you have the Geo-Filter set up?

Posted

Hey. Sorry for the delayed reply, been away for a few days.

 

Geofilter is set up on simple, with most of the UK and a bit of Europe (where most of the servers are). Congestion control is set to auto - 100% for both download and upload. Also set to priortise gaming and specifically the playstation. Still struggling to find games and sometimes when I do the ping will say 30ms in pregame lobby, but in the game its 100s. It's really strange. 

  • Administrators
Posted

Congestion Control isn't active with those settings, changed download & upload to 70% on Always and see if that improves it

  • 3 weeks later...
  • Administrators
Posted
8 hours ago, andywest said:

How do I get help I can't connect to a single ranked match 

Disable your Geo-Filter, can you get a game then?

  • 2 weeks later...
Posted

Bonsoir, 

Même problème pour moi impossible de jouer avec le netduma sur ufl. J'ai essayé sans je trouve des parties instantanément avec un bon ping avec c'est une catastrophe. Ping élevé, lag... J'ai bien mon netduma dans la Dmz et j'obtiens un nat 1 sur ufl. J'ai essayé de désactiver le geo filtre mais ça ne change rien. Tout mes autres jeux fonctionne parfaitement avec netduma sauf celui-là. Je n'avais pas ce problème dans l'accès Alpha UFL ni dans les autres versions. 

  • Administrators
Posted
8 hours ago, Valtor said:

Bonsoir, 

Même problème pour moi impossible de jouer avec le netduma sur ufl. J'ai essayé sans je trouve des parties instantanément avec un bon ping avec c'est une catastrophe. Ping élevé, lag... J'ai bien mon netduma dans la Dmz et j'obtiens un nat 1 sur ufl. J'ai essayé de désactiver le geo filtre mais ça ne change rien. Tout mes autres jeux fonctionne parfaitement avec netduma sauf celui-là. Je n'avais pas ce problème dans l'accès Alpha UFL ni dans les autres versions. 

Not being added to the router wouldn't cause high ping or lag - what ping are you seeing through the router? How do you have Congestion Control/SmartBOOST set? 

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

Posted
On 19/01/2025 at 11:19, Netduma Fraser said:

Le fait de ne pas être ajouté au routeur ne provoquerait pas de ping élevé ou de décalage. Quel ping voyez-vous via le routeur ? Comment avez-vous configuré le contrôle de congestion/SmartBOOST ? 

Quel est le modèle du modem/routeur auquel le R3 est connecté et comment l'avez-vous configuré pour garantir que tout le trafic circule vers le R3 ? Par exemple, R3 dans sa DMZ, en mode modem/pont

Le ping via le routeur indique 18 ms tout comme celui du menu. Mais une fois le jeu lancer dans le menu ça affiche des valeurs de 30 ms mais en jeu ça peut monter jusqu'à 999ms avec des Freezes et lag et même des interruption de partie voir des blocages.

Les délais de recherche via netduma sont extrêmement long.

Mon netduma est branché via le mode bridge de la box de mon opérateur Sfr et il est dans la Dmz.

La Congestion e st à 50% et en toujours.

J'ai la fibre optique de Sfr avec la box sfr 8 de sagem mais j'ignore le modèle exacte. J'ai un débit pouvant aller à 900 Mb en montant et descendant. 

 

  • Administrators
Posted

Are ALL devices connected to the R3? 50% is very low for Congestion Control - I'd suggest testing with downloads while following: https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ start with a high value e.g 95%, test, decrease 10%, test, decrease 10% etc, until you get to a value that is pretty good, then try 5% either side of that value to see if it can be improved. Important to note that Download/Upload on CC don't have to be the same value & you may have a better experience with differing values. Once you've got good values check the game again. 

Posted

Bonjour, 

Ce n'est pas le R3 que je possède mais le R2 avec la nouvelle version test. Non, tout les appareils ne sont connecté au R2 (Tv, caméra). Pour régler la congestion j'avais utiliser l'outil du R2 de l'ancienne version et il me mettais à 50%. Les Vitesses sur la version test ne sont pas bonne, je perd beaucoup trop. J'ai essayé sur téléphone vu que je ne possède pas d'ordinateur. Merci pour vos retours. 

  • Administrators
Posted

If you can't connect those devices to the R2 then keep in mind the R2 can't control them and so they can take bandwidth away from the router and other devices which can case high ping and lag so ideally you'll connect them to the R2. I think iOS has the PingPlotter app that you can use, otherwise any sort of app on Android where you can ping an IP address consistently (just search PingPlotter on Google Play store and use the highest used alternative it suggests). Then you can follow the steps I mentioned previously as it's unlikely 50% is performing well for you.

Posted
6 hours ago, Netduma Fraser said:

If you can't connect those devices to the R2 then keep in mind the R2 can't control them and so they can take bandwidth away from the router and other devices which can case high ping and lag so ideally you'll connect them to the R2. I think iOS has the PingPlotter app that you can use, otherwise any sort of app on Android where you can ping an IP address consistently (just search PingPlotter on Google Play store and use the highest used alternative it suggests). Then you can follow the steps I mentioned previously as it's unlikely 50% is performing well for you.

Bonsoir, 

Je sais tout cela et ça me vas comme ça. J'ai une excellente connection sur tout les jeux, je tourne régulièrement à 8ms même avec 50% de congestion. Il n'y a que à Ufl où la connetion est horrible. Dans le salon c'était affiché 15 ms (8ms sur le netduma) et en jeu ça monte à 150 ms parfois. 1er screen : ma connetion sur l'ancien OS. 2ème screen: serveur ufl à 8ms trouver par le netduma. 3ème screen : ping réel du serveur.  Screenshot_20250123-132457.thumb.png.9fc31277fd09b1804a663c9a8f1e110a.pngScreenshot_20250113-165753.thumb.png.94b9bbafda540c16b87adfcb0f599916.png

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  • Administrators
Posted

They're different servers, you can see that on the name, it's possible the florence one is mislocated, if you provide the ID for it we can take a look

Posted

Re bonjour, 

Je viens de rejouer à Ufl et exactement le même problème. À l'entrée du salon le ping était de 15 ms (8ms sur le netduma) et en game c'était à plus de 100ms. J'ai pris des capturce avec l'ID du serveur. Le joueur rencontré était Italien. J'ai du tomber uniquement sur 2 partie où la connexion correspondais à celle vraiment affiché.  

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  • Administrators
Posted

Game servers don't respond to traditional pings so we try to be clever in order to get a successful ping but it doesn't always work. It will then try to fall back to the trace method which won't give you the correct ping in most cases but hopefully somewhere near it - that is what has happened here. I have checked the server though and it is in the correct place so deny that server so you don't play on that one again, keep doing that for any bad servers and you'll end up with better servers to connect to.

Posted

D'accord je vous remercie, je vais laisser Ufl de côté pour le moment. En tout cas merci d'avoir pris le temps pour m'aider et pour vos réponses. Je vous souhaite une bonne soirée. 

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