chris1990 Posted December 14 Share Posted December 14 Hi, I've had the R3 now for a few weeks and ever since I've had it the connections drops randomly for some reason, can never get through a full game of zombies without the connection dropping and getting me killed it'll drop for about 10-20 seconds and then come back but obviously by that time I'm dead in most games. Is this a common issue or has anyone had any issues with this before and did you manage to find a fix because it's very frustrating after having just purchased this router. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 14 Administrators Share Posted December 14 Drops like that with that frequency no, could you provide the logs from the router when that happens please? Link to comment Share on other sites More sharing options...
chris1990 Posted December 14 Author Share Posted December 14 How do I provide the logs? I'm not sure how to access the logs information Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 14 Administrators Share Posted December 14 On the router interface in Settings > Troubleshooting > Advanced Link to comment Share on other sites More sharing options...
chris1990 Posted December 14 Author Share Posted December 14 Ok thanks I will do this next time I'm online and it happens and report back with the logs Link to comment Share on other sites More sharing options...
chris1990 Posted December 14 Author Share Posted December 14 Link to comment Share on other sites More sharing options...
chris1990 Posted December 14 Author Share Posted December 14 This is roughly the time it happened hope that helps, if not I'll log it next time during the connection drop Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 14 Administrators Share Posted December 14 Your public IP seems to be renewing every 10 minutes for some reason which is insanely often. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode Link to comment Share on other sites More sharing options...
chris1990 Posted December 14 Author Share Posted December 14 I have BRSK Internet the r3 is connected straight to the modem, I haven't changed any settings on the modem, I ran the r2 perfectly before getting the r3 on the same Internet with no drops in connection so I've left everything as is. Link to comment Share on other sites More sharing options...
chris1990 Posted December 14 Author Share Posted December 14 I use a static ip not sure if that has any relevance to the issue at hand Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 14 Administrators Share Posted December 14 A static public IP or you've set a static IP for your gaming device? Could you contact the ISP and see if they could extend the lease time to see if that helps please? Link to comment Share on other sites More sharing options...
chris1990 Posted December 15 Author Share Posted December 15 Sorry a static ip for my gaming device and yes I'll contact them tomorrow and see if they can fix the issue on there end, thanks for the help mate really appreciate it I'll keep you updated 👍🏻 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 15 Administrators Share Posted December 15 Okay gotcha, thanks do keep us posted! No worries at all. Link to comment Share on other sites More sharing options...
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