vneck Posted December 7 Share Posted December 7 Keep getting error that says “RPC error 'ERROR UNKNOWN": In also got this when I installed it. I also reset the router multiple times. I updated the firmware can someone please help Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 7 Administrators Share Posted December 7 The last image is fine, you just need to access using 10.0.0.1 Where are you seeing the error, on what page? Does it happen when you load the page or when clicking a setting etc? Link to comment Share on other sites More sharing options...
vneck Posted December 7 Author Share Posted December 7 geofence when I click on sync to cloud Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 7 Administrators Share Posted December 7 What firmware version are you on? Did this only start happening recently? Could you resync the cloud and then provide the logs please from the System Information page? If you click okay on the error can you then use the Geo-Filter as normal or does it re-appear? Link to comment Share on other sites More sharing options...
vneck Posted December 7 Author Share Posted December 7 firmware 1.0.0.74_1.0.63. I received my router yesterday and it started to happen the logged in to routerlogin.com it reappears after clicking okay log-1733600302832.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 7 Administrators Share Posted December 7 How did you reset the router exactly? Is this a new or second hand router? Does the error happen only after you add a device to the Geo-Filter or can you make it happen before that just by re-syncing the cloud? Link to comment Share on other sites More sharing options...
vneck Posted December 7 Author Share Posted December 7 reset behind the router by holding it down on the reset button. second hand router.. before and after Link to comment Share on other sites More sharing options...
vneck Posted December 7 Author Share Posted December 7 This message comes out now. It now says “unterminated JSON encoded ….”when I click ok it pops back up Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 7 Administrators Share Posted December 7 How long did you hold it for? Did it show you the Setup Wizard after you did it? Judging by the bottom message you don't have the router connected correctly which is probably causing those issues - do you have the WAN/internet port on the XR connected to one of the LAN ports on your ISP modem/router? Could you provide a picture of the physical setup please? Link to comment Share on other sites More sharing options...
vneck Posted December 7 Author Share Posted December 7 30 seconds, yes I had to create a new admin password, it ran my speed test, checked for firmware update, ect… Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 7 Administrators Share Posted December 7 Could you downgrade to https://kb.netgear.com/000065541/XR1000-Firmware-Version-1-0-0-68 and see if it works as expected then please? Link to comment Share on other sites More sharing options...
vneck Posted December 7 Author Share Posted December 7 I downgraded to the version you provided and it rebooted itself. Now it’s stuck trying to load up Link to comment Share on other sites More sharing options...
vneck Posted December 7 Author Share Posted December 7 So finally load up the router login. Still not working. I got these two messages Picture 1: I sync to cloud and received that message pic 2: I try to set home manually at a different state and that came out. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 8 Administrators Share Posted December 8 Could you try with http://192.168.1.1 or http://routerlogin.net please and see if it makes any difference. Also make sure the browser isn't forcing you to connect via HTTPS. Does your web browser have an Adblocker enabled? If so disable it and check. Does the System Information page show you have internet/a WAN IP? Link to comment Share on other sites More sharing options...
vneck Posted December 8 Author Share Posted December 8 (edited) Was not able to login with: http://192.168.1.1 I was able to login with this method : http://routerlogin.net I also turned off blocker and still the same issue system information does show I have internet/ a wan IP Edited December 8 by vneck Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 8 Administrators Share Posted December 8 What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g. XR in its DMZ, modem/bridge mode Do you have Armor enabled? Link to comment Share on other sites More sharing options...
vneck Posted December 8 Author Share Posted December 8 Model “BGW210-700”. I did not set anything on my internet providers modem/router. I simply plugged the XR Ethernet cable to my internet providers. Nothing has been changed. Armor is not enabled Link to comment Share on other sites More sharing options...
vneck Posted December 8 Author Share Posted December 8 So I think we got some progress. now it’s able to sync to the cloud and I can finally click on ping heatmap. but nothing shows in ping heatmap when I chose bo6 or warzone. also for geo-filter: I can now resync to cloud and when I add device and pick call of duty (pc) it says “error unable to install because some filters are overlapping” Link to comment Share on other sites More sharing options...
vneck Posted December 8 Author Share Posted December 8 Should I update the router now?. When I go to check for new update it says no new firmware version available . Current version 1.0.0.68 Link to comment Share on other sites More sharing options...
vneck Posted December 8 Author Share Posted December 8 So I exit out of google chrome and log back into the router and the ping heatmap was working. I saw servers. I went to geo-filter and added my pc with call of duty and did not work. I clicked on ping heatmap again, and now it shows no servers anymore Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 8 Administrators Share Posted December 8 You've already added your device to the Geo-Filter, that's why when you try to add it with a different service it's giving you that message. The way you've added it is fine, just enable filtering and it will work. Can you provide a screenshot of what you're seeing when Ping Heatmap isn't working please? You don't need to update necessarily but can if you wish - it's just a security change nothing else. I would suggest putting the XR WAN IP found on the System Information page in the DMZ on your BGW - this will help you get an Open NAT and also potentially solve any issues where it may be blocking traffic from the router causing some of the things we've seen so far. Link to comment Share on other sites More sharing options...
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