No connection from ONT

[Ragnarok96]

Hi, my ISP router blew today and I was only using it so the landline would still work so I instead plugged the NetDuma R3 directly into the ONT so the internet would still work except no matter what cable I use, LAN light comes on, on the ONT when I plug it in but the Netduma says wan and internet port is disconnected 

[Ragnarok96]

1 hour ago, Ragnarok96 said:

Hi, my ISP router blew today and I was only using it so the landline would still work so I instead plugged the NetDuma R3 directly into the ONT so the internet would still work except no matter what cable I use, LAN light comes on, on the ONT when I plug it in but the Netduma says wan and internet port is disconnected 

Resolved this after 2-3 hours with ISP support, just required clicking PPPoE and using my first and last name @  provider broadband.com and they said use no password but the Netduma wouldn’t let me, so I just typed gibberish in there and it seemed to work, but maybe on your end in the next firmware you can make it so a password is not required for PPPoE

[Netduma Fraser]

Glad to hear you were able to get it resolved, thanks for the update and the suggestion, I'll pass it on!

[Antonello]

Il 23/11/2024 alle 12:44, Ragnarok96 ha detto:

Risolto questo dopo 2-3 ore con il supporto ISP, ho appena richiesto di cliccare PPPoE e usare il mio nome e cognome @ provider broadband.com e hanno detto di non usare password, ma Netduma non me lo permetteva, quindi ho appena digitato seffe lì e sembrava funzionare, ma forse da parte tua nel prossimo firmware puoi farlo in modo che non sia richiesta una password per PPPoE

Io non riesco a collegare il Netduma all ont tramite pppoe

[Netduma Fraser]

2 hours ago, Antonello said:

Io non riesco a collegare il Netduma all ont tramite pppoe

No need to make multiple posts/topics, I will reply to you via email