Ryola Posted November 21 Share Posted November 21 Iv been struggling with devices not connecting to internet, mainly ps5 after a power cycle or fresh boot. I can sometimes go to network settings on the console and recreate but today noticed my laptop showed connected but no internet. Had lots of trouble since last fw update and this too is really starting to render the r3 not fit for purpose. It’s a constant battle and all I want to do is play cod with decent connection when the chance arises. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 21 Administrators Share Posted November 21 It may take around 30 seconds if you leave it to get internet - does that happen? Link to comment Share on other sites More sharing options...
Ryola Posted November 21 Author Share Posted November 21 22 minutes ago, Netduma Fraser said: It may take around 30 seconds if you leave it to get internet - does that happen? It never gets internet connection at all, then when I disconnect and reconnect or restart it doesn’t complete the connection. Over 30 mins if I try a dozen or so times it may work. Link to comment Share on other sites More sharing options...
Ryola Posted November 21 Author Share Posted November 21 Link to comment Share on other sites More sharing options...
Ryola Posted November 21 Author Share Posted November 21 It connects to the network but fails to connect to the internet Link to comment Share on other sites More sharing options...
Ryola Posted November 21 Author Share Posted November 21 Probably worth mentioning too I have just done a factory reset and pc or phone connect and work fine most of the time Link to comment Share on other sites More sharing options...
Ryola Posted November 21 Author Share Posted November 21 Apologies for the multiple posts but this is what I usually get after a restart or power on of ps5 the error shows as dns not set Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 21 Administrators Share Posted November 21 Are you leaving the devices in an instant on/standby mode? If so, shut them down fully and see if the problem persists the next time. Are you using manual network settings on the console itself? Have you made any specific settings changes towards these devices on the router? Link to comment Share on other sites More sharing options...
Ryola Posted November 21 Author Share Posted November 21 Currently after the reset I can’t do anything with them to get to connect at all. no they fully power down I have the rest modes disabled. No manual settings just the beta fw as having similiar issues prior. I just did a factory reset due to existing issues and changed nothing apart from the initial setup. I can try manual setup on ps5 if it’s more reliable Link to comment Share on other sites More sharing options...
Ryola Posted November 21 Author Share Posted November 21 It’s now dropped everything and disconnected. Sigh… Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 22 Administrators Share Posted November 22 Could you do a factory reset please then do your normal things and try to connect it and then provide the log please, that should tell me what the issue is Link to comment Share on other sites More sharing options...
Ryola Posted November 22 Author Share Posted November 22 Thankyou, I did a factory reset and configured connection for setup, my phone is connected , pc connected but no internet and neither ps5 will connect as above. logs attached R3_2024-11-22T10_13_27.544Z_logs.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 22 Administrators Share Posted November 22 Nothing really in the logs unfortunately - are they both connected via ethernet? Do the ports on the LAN page show them as connected? If you connect via WiFi instead do they work? If you change the ethernet cables/change the ports used do they work? Link to comment Share on other sites More sharing options...
Ryola Posted November 22 Author Share Posted November 22 3 hours ago, Netduma Fraser said: Nothing really in the logs unfortunately - are they both connected via ethernet? Do the ports on the LAN page show them as connected? If you connect via WiFi instead do they work? If you change the ethernet cables/change the ports used do they work? Yes both via Ethernet but same result and same on pc, switched cables around for different ones then even went back to bt home hub which worked perfectly. WiFi doesn’t connect either, same issue. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 22 Administrators Share Posted November 22 That's very strange - are you positive they're using automatic network settings, no manual changes on the devices themselves? I think if you split the WiFi bands and connect directly to 2.4 or 5GHz that may work. Set the DNS on the devices manually. Also they say connected but not to the internet so the router must be able to see them, give them a reserved IP address on the router then reboot the devices and see if they can connect please. Link to comment Share on other sites More sharing options...
Ryola Posted November 23 Author Share Posted November 23 Ok, thanks for your help. 100% nothing manual set, the router sees them and gives them an ip but as the odd error in logs show it’s like DNS isn’t working. Then if I start to change any settings it often disconnects ppoe connection. will do what you suggested on Saturday lunch time and let you know. this isn’t just me I feel after reading forums, multiple posts of no internet or disconnects, random restarts since this current beta fw and previous . not trying to be that guy but when I connect the consoles to my Virgin business connection with their hub 5 or use the Bt home hub on the same line I use duma on everything works perfectly. I only get issues using the r3, But I really like the features duma offers but currently cannot play due to plague of issues. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 23 Administrators Share Posted November 23 Thanks, let us know! Your issue is unrelated to those concerns, I'm not sure what yours is caused by currently but we'll get there. Link to comment Share on other sites More sharing options...
Ryola Posted November 24 Author Share Posted November 24 I can’t even connect a device after a factory reset anymore, usually phone and duma app or lan to pc/laptop. Nothing works. What’s the most effective method to factory reset @Netduma Fraser please Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 24 Administrators Share Posted November 24 While connected to the router via a wired Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please. Holding the reset button in the back of the router for 30 seconds, then wait 4 minutes before accessing the interface Link to comment Share on other sites More sharing options...
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