"Netduma R3 Won’t Connect to the Internet While Factory Router Works Fine"

[TRUCO]

"I need help with this problem with my Netduma R3. It won't connect to the internet. At first, when I reset it, I had to do it several times because sometimes it wouldn’t connect to the internet, but now it doesn’t work at all. I already did a factory reset, and it still doesn’t do anything. However, if I connect the factory router to my PC, it does have internet. This only happens with the Netduma R3."

[Netduma Fraser]

Click Advanced on that screenshot there and skip through until you get to the interface. Then reboot your modem, wait 2 minutes, then reboot the R3, wait 4 minutes and see if you have internet.

[TRUCO]

"It doesn’t let me proceed from here as you instructed."

[Netduma Fraser]

Keep scrolling down and the button should become viewable

[TRUCO]

"When I say it doesn’t let me do anything, I mean I can’t move or change anything from here. Additionally, I can’t scroll down on what’s showing here."

[Netduma Fraser]

Open it in an incognito window and see if you can continue, if not try another browser, otherwise download the DumaOS app on your phone and try to continue that way

[TRUCO]

"I already tried using different browsers, another PC, incognito mode, my phone browser, and even the DumaOS app, but nothing works. I’ve even changed the router cables to see if that helps."

Edited November 19, 2024 by TRUCO
"I want to edit what I wrote because I’ve tried additional troubleshooting steps since my original post, and I want to provide the most accurate and updated information about my issue."

[Netduma Fraser]

Right click the page, then go to Inspect (Element), on the window that appears click on the Console tab. Then paste and enter this command:

await duma.RPCHandler.PostRPC({rapp: "com.netdumasoftware.config", method: "get_time_zone", params: []})

see if that allows you to get past the Setup Wizard.

[TRUCO]

"I tried what you suggested, but it doesn’t let me do anything here. Instead, this is what shows up:

[Netduma Fraser]

I don't think the command was right as it should return a different message, double check you're getting the whole command.

What did you see when you tried it on the app exactly?

What is the model of the modem/router the R3 is connected to?