TRUCO Posted November 18 Share Posted November 18 "I need help with this problem with my Netduma R3. It won't connect to the internet. At first, when I reset it, I had to do it several times because sometimes it wouldn’t connect to the internet, but now it doesn’t work at all. I already did a factory reset, and it still doesn’t do anything. However, if I connect the factory router to my PC, it does have internet. This only happens with the Netduma R3." Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 19 Administrators Share Posted November 19 Click Advanced on that screenshot there and skip through until you get to the interface. Then reboot your modem, wait 2 minutes, then reboot the R3, wait 4 minutes and see if you have internet. Link to comment Share on other sites More sharing options...
TRUCO Posted November 19 Author Share Posted November 19 "It doesn’t let me proceed from here as you instructed." Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 19 Administrators Share Posted November 19 Keep scrolling down and the button should become viewable Link to comment Share on other sites More sharing options...
TRUCO Posted November 19 Author Share Posted November 19 "When I say it doesn’t let me do anything, I mean I can’t move or change anything from here. Additionally, I can’t scroll down on what’s showing here." Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 19 Administrators Share Posted November 19 Open it in an incognito window and see if you can continue, if not try another browser, otherwise download the DumaOS app on your phone and try to continue that way Link to comment Share on other sites More sharing options...
TRUCO Posted November 19 Author Share Posted November 19 (edited) "I already tried using different browsers, another PC, incognito mode, my phone browser, and even the DumaOS app, but nothing works. I’ve even changed the router cables to see if that helps." Edited November 19 by TRUCO "I want to edit what I wrote because I’ve tried additional troubleshooting steps since my original post, and I want to provide the most accurate and updated information about my issue." Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 19 Administrators Share Posted November 19 Right click the page, then go to Inspect (Element), on the window that appears click on the Console tab. Then paste and enter this command: await duma.RPCHandler.PostRPC({rapp: "com.netdumasoftware.config", method: "get_time_zone", params: []}) see if that allows you to get past the Setup Wizard. Link to comment Share on other sites More sharing options...
TRUCO Posted November 19 Author Share Posted November 19 "I tried what you suggested, but it doesn’t let me do anything here. Instead, this is what shows up: Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 19 Administrators Share Posted November 19 I don't think the command was right as it should return a different message, double check you're getting the whole command. What did you see when you tried it on the app exactly? What is the model of the modem/router the R3 is connected to? Link to comment Share on other sites More sharing options...
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