OpenVPN Connection to XR500

[Amrit]

Hi I am trying to connect to my home internet/network through OpenVPN. I am using XR500 and am on firmware - V2.3.2.134.

Here is what I did -
Settings >> advanced Settings
I have set up a dynamic DNS with a Host Name with .... {myusername}.mynetgear.com . This worked like a Charm.
Then went to VPN Service - Enbaled VPN Service with default settings.
Download the config files for Mac and Mobile and tried connecting using the OpenVPN with the ovpn file.

But my connection didn't work. It just said "Connection Timeout". Looking at the log, it just tries to connect to  my hostname through 12973 via UDP. which is what is the default setting  but isn't able to connect.
Any help with this would be really appreciated.

[Netduma Fraser]

If you haven't already have a look through these guides and see if they help:

https://kb.netgear.com/25389/Enabling-VPN-service-on-a-NETGEAR-router-using-a-MAC-OS-computer

https://kb.netgear.com/29826/How-do-I-use-VPN-on-my-NETGEAR-router-with-my-iOS-device

If not let us know but as it's a pure NG feature we won't be as much help as they would be but we'll do our best!

[Amrit]

Thankyou. I pretty much followed what these guides tell. 
The only thing I could find in my set up that didn't match the guide there is the show status window doens't really have an IP or anything except for the address bar which is 192.168.1.1 which is not what I think the guide is referring to. 

But when I go into noip and check the ip address attached to my account it doesn't match with the wan IP from the Dashbaord.
I tried updating this manually to my Wan IP to test it out but still I couldn't connect to the network.

Any particular setting that could mess up with the connection? I hear firewalls are the most common cause... But this is between the router and my ISP... not sure how a firewall could affect it though.... 

Thinking any particular option which is known to be messing the connection up. Or some setting in the ovpn file that has worked for other users?

[Netduma Fraser]

The only thing I can recall which might affect it is whether you're using TAP or TUN - I can't remember which one it is but at least for iOS it wouldn't work on one but would on the other so try both methods and see if you can get one to connect. I feel like it might be TAP that worked most reliably.