Cant login and setup router

[Dominik Grabowski]

When you fix this ????

[Netduma Fraser]

Is this your first time setting up the router? In which case you'd either use the Nighthawk app or setup using your PC web browser

[Dominik Grabowski]

No mate i use a while the router was all good just last night cant login on app duma os  on nighthawk all works perfect 

I unistal and instal 10 times still same problem after update stop works

Also i disconnect router  wait few min and still cant login on duma os app if i login on website or nighthawk its works

[Netduma Fraser]

Okay so if you add a new device with the XR1000 selected it won't let you persist with adding it manually, you just get the above?

[Dominik Grabowski]

YES IF TRY MANUAL R1000 CANT LOGIN IF I TRY  R2 SAME cant login

[Dominik Grabowski]

1 hour ago, Netduma Fraser said:

Okay so if you add a new device with the XR1000 selected it won't let you persist with adding it manually, you just get the above?

Yes exacly that happend 

[Netduma Fraser]

Thanks for letting us know, I'll pass it on to see if the team can reproduce it.

[Dominik Grabowski]

Ok cool thanks hope you fix it 

[Dominik Grabowski]

Its weird because i try on my ipod and when i try manual xr1000 and press  continue screen go black and i have open again app 

[Netduma Fraser]

I'm having issues with the app myself so there will be some issue I think

[Dominik Grabowski]

Ok cool hope they sort it quick

[Dominik Grabowski]

You find out when you fix the problem ? 

[Netduma Fraser]

They're testing the app and making new versions, it won't be a super quick turn around - the process for the app stores to approve an update can take a few weeks so that's on top of us sorting it. Use the mobile web browser for the moment and you'll get a similar experience to what you would have on the app.

[Dominik Grabowski]

Ok but next time its better before make update check if its work 100% because before update was working and easy use app than website

[Netduma Fraser]

They do test the app, it's not always possible to catch bugs - for example, you're the only one that's reported this on the 1000 that I know of

[Dominik Grabowski]

Hi any news when update ? Fix the problem ?

[Netduma Fraser]

They're testing an update at the moment but again it will take a few weeks for approval once submitted so it's unlikely to be this month

[Sahin]

I cant connect with my phone to app? 

[Netduma Fraser]

5 hours ago, Sahin said:

I cant connect with my phone to app? 

Uninstall the app and reinstall it, does it work then?