Netduma r3 no internet connection

[aneymache]

Hi netduma support. 

Please help me my netduma r3 no internet. Before netduma, i have modem ISP and router ISP. From port LAN1 modem i connect to WAN port router. Everything is fine. 

The problem is when i use netduma r3 replace my old router, netduma no internet connection. I already put pppoe username and password in WAN setting netduma. Please help me. 

[Netduma Fraser]

You don't have to do one specific option but if you remove the router from the ISP you'll need to use PPPoE/VLAN on the R3. If you use the ISP router you can just connect the R3 to it and not use PPPoE/VLAN on the R3. Let me know which you're doing and if it then doesn't work.

[aneymache]

Miracle it work. I use method use old router connect to WAN R3. Now all good. 

However i still want to know which method is the best? And also want to know why R3 cannot use pppoe? 

[Netduma Fraser]

Great, that method is fine, hard to say at the moment but the way you have it is good

[aneymache]

Thank you sir. You made my day 🙏