Help setup R3 does not detect internet isp

[Nelsitin]

 I just bought the R3 alive in Texas USA, I have 1 gb fiber optics, my isp router is nokia beacon 6, when I try to set up the R3 directly to the modem of my isp does not detect the internet, I checked on my isp router and I think it uses wan connection by dhcp. 

Edited October 31, 2024 by Nelsitin
English translation.

[Netduma Fraser]

Have you accessed the R3 interface and completed the setup wizard? You will need to do this before you get internet

[Nelsitin]

Hello thanks for responding, if I accessed from the browser to the interface and from the beginning it tells me no internet is detected, I also tried it from the phone app, however I connected it to the router of my isp company and if it worked and I could configure it, but the idea is to have the r3 directly to the ONT 

[Netduma Fraser]

Just to clarify, how do you have the R3 connected to an internet source exactly? Can you provide a picture?

[Nelsitin]

2 minutes ago, Netduma Fraser said:

Solo para aclarar, ¿cómo se conecta exactamente el R3 a una fuente de Internet? ¿Puedes proporcionar una imagen?

 

[Netduma Fraser]

Okay so Box on wall > Adtran > R3 is that right? If so reboot the Adtran, wait 2 minutes then reboot the R3, wait 4 minutes then access and see if you get internet please. If not continue and finish the setup wizard then do it again

[Nelsitin]

29 minutes ago, Netduma Fraser said:

Bien, entonces, ¿Box en la pared > Adtran > R3 es correcto? Si es así, reinicie Adtran, espere 2 minutos y luego reinicie R3, espere 4 minutos y luego acceda y vea si tiene Internet, por favor. Si no, continúe y finalice el asistente de configuración; luego, hágalo nuevamente.

 

Somehow it was solved, after several reboots of the Adtran box and the R3 and attempts to configure from scratch. I assigned the R3 in MAC address cloning the MAC of the Nokia router that my ISP (fiberfirst) gives me. I think this solved it, but I'm not sure.

[Netduma Fraser]

Yes it's quite possible it did solve it - it may have been that you needed to contact them to approve it and changing the MAC bypassed it. Well done and thanks for the update.