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RX 1000, Geofilter and Ping heatmap will not launch


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I just recently purchased XR1000 router based off recommendations of a friend. Previously, I've purchased 2 R2's and 1 R3. I returned one R2 and R3 and either their rapp's were not working or I was not getting full gig duplex speeds.

When I got the router, I powered on did initial setup manually. Updated firm ware to 1.0.0.74_1.0.63. After firmware updated I did a factory reset. Configured my router to my network standards.

Quick network summary,  Modem>XR1000 router>Cisco 3750X poe 48 port switch> Cisco WC 2500

I disabled all wireless settings, as I have a Cisco WC with 4 AP's.

So far this router is hitting my gig speeds. But I have spectrum internet and it isn't the most consistent.

l can get into all option except for Geofilter and Ping heatmap. I get the below attached screen shots.

Created cfg backup of router, did another factory reset. Manually did my router settings.

after 2nd factory reset, same issue. I did put the raps retry startup at 5, like I saw in some posts.

Looking for next steps.


 

Nighthawk error.PNG

Nighthawk error 2 .PNG

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Oh I forgot to mention, I was on the R2 beta firmware for the R2 FIRMWARE: DumaOS 4.0.258. sadly that firmware update bricked my R2. Hence why I  bought the Xr1000

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I was looking in system information. I noticed the geofilter is not running. All option are grayed out so I'm unable to click the play button.

rapp not running.PNG

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After a factory reset, firmware update, router config,  I was finally able to get into geofence and ping heatmap. Now the issue is, I am unable to toggle on the PC Filter. Deleted PC filter, recreated, same issue.

filter toggel.PNG

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I think I figured it out, I selected COD PC, and was unable to toggle the filter. Removed filter and did COD, and now Im able to enable disable filter.

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Glad to hear you got it all sorted, just to let you know the XR1000 will receive 3.3 which will bring it in line with the other XR routers but it won't get DumaOS 4 or any real feature updates now

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On 10/24/2024 at 10:48 AM, Netduma Fraser said:

Glad to hear you got it all sorted, just to let you know the XR1000 will receive 3.3 which will bring it in line with the other XR routers but it won't get DumaOS 4 or any real feature updates now

Sadly I don't see it even getting 3.3 any time soon it's been 2 years almost since the xr500 got 3.3 also and no security updates since so I wish they would so I could use them again since r3 has alot of issues to still get fixed!

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