FeaRvPain Posted October 23 Share Posted October 23 Hi I have updated to the laitest firmware and since then it works fine for some time and then seems to reboot itself causing drop in connection due to rebooting. I did a factory reset after the update and since but problem stil persists. Any help would be great. Cheers John Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 24 Administrators Share Posted October 24 I've given you Early Access, please try the 4.0 version there and see if it continues. https://forum.netduma.com/forum/144-netduma-r2-early-access/ FeaRvPain 1 Link to comment Share on other sites More sharing options...
FeaRvPain Posted October 24 Author Share Posted October 24 Many thanks Fraser I will give it a go and fingers crossed. All the best John Netduma Fraser 1 Link to comment Share on other sites More sharing options...
FeaRvPain Posted October 24 Author Share Posted October 24 Link to comment Share on other sites More sharing options...
FeaRvPain Posted October 24 Author Share Posted October 24 Hi it looks like it is not updating I have tried in Chrome and Firefox but still same problem I have done a screen shot. Cheers John Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 24 Administrators Share Posted October 24 Reboot the router, wait 4 minutes then try updating again please Link to comment Share on other sites More sharing options...
FeaRvPain Posted October 24 Author Share Posted October 24 Cheers I will do that now all the best John Netduma Fraser 1 Link to comment Share on other sites More sharing options...
FeaRvPain Posted October 24 Author Share Posted October 24 Hi I left it for 6mins before trying again but still same problem i have left it and it is still stuck at the screen pictured and has been for 11 mins I have left it there but it does not look like it is updating. Is there another way to update? via usb maybee all the best John Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 24 Administrators Share Posted October 24 44 minutes ago, FeaRvPain said: Hi I left it for 6mins before trying again but still same problem i have left it and it is still stuck at the screen pictured and has been for 11 mins I have left it there but it does not look like it is updating. Is there another way to update? via usb maybee all the best John No way to do it via USB, factory reset then try again please and that should work FeaRvPain 1 Link to comment Share on other sites More sharing options...
FeaRvPain Posted October 24 Author Share Posted October 24 Hi Fraser, I I did a factory reset and did all the setup and then tried the update but it did not work and it is still on the old version and is now stuck in a reboot loop. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 24 Administrators Share Posted October 24 Unplug the router from power for 10 minutes, plug in, then wait 4 minutes then attempt it again please - are you trying to update via WiFi or ethernet? Link to comment Share on other sites More sharing options...
FeaRvPain Posted October 24 Author Share Posted October 24 ethernet, I will try again in 10 mins just unplugged it. Cheers John Netduma Fraser 1 Link to comment Share on other sites More sharing options...
FeaRvPain Posted October 28 Author Share Posted October 28 Hi still now joy it will not update at all. Cheers John Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 28 Administrators Share Posted October 28 Does it error out if you leave it long enough? Link to comment Share on other sites More sharing options...
FeaRvPain Posted October 28 Author Share Posted October 28 Hi Fraser, No error at all it just looks like it reboots itself after a matter of seconds after you start the firmware update but just stays at the last image I posted with the red spinning circle constantly spinning. You can still access the router from anoter tab and it shows no change at all and that it has been online for some time so look's like it just reboots after you start the upgrade process. All the best John Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 28 Administrators Share Posted October 28 If your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R2 (found on the System Information page) and enter it into the DMZ function on the ISP modem/router. Disable IPv6 in LAN/WAN on the R2 and enable remote support in Settings. Then post back here from a device connected to the R2 when you've done that and I'll try to get a dev to remote force an upgrade for you either today or tomorrow. Link to comment Share on other sites More sharing options...
FeaRvPain Posted October 28 Author Share Posted October 28 MAny thanks. I will do that tomorrow and message you once it has been done Cheers John Netduma Fraser 1 Link to comment Share on other sites More sharing options...
FeaRvPain Posted October 29 Author Share Posted October 29 a Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29 Administrators Share Posted October 29 You'd need to switch it to the IP address instead of the MAC address, unless that MAC address is the R2? Link to comment Share on other sites More sharing options...
FeaRvPain Posted October 29 Author Share Posted October 29 Hi this is the ip and Mac adress of the R2 which is currently not working I did not know if you had connected to it so I have left it would you like be to cycle the power to the r2? Cheers John Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29 Administrators Share Posted October 29 That's fine, just double checking, leave it as is for the moment please Link to comment Share on other sites More sharing options...
FeaRvPain Posted October 29 Author Share Posted October 29 It seems to be stuck in a boot loop atm keeps reseting cheers John Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29 Administrators Share Posted October 29 Makes sense, they weren't able to access. Unplug the router from power for 10 minutes, plug in, then wait 4 minutes and see if it stops FeaRvPain 1 Link to comment Share on other sites More sharing options...
FeaRvPain Posted October 29 Author Share Posted October 29 all done Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29 Administrators Share Posted October 29 I've asked them to try again but they may have to try tomorrow Link to comment Share on other sites More sharing options...
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