Alexa and Siri are not ablte to play from Spotify latest update

[Blumio]

Hi,

with updating to 4.0.290 Alexa and Siri arent play any music fron spotify. I told them which playlist, then it says playing playlist xy from spotify but then the music doesnt start.

Connecting my account again doesnt help

[Netduma Fraser]

Do you have this same issue if your phone uses mobile data for example?

[Blumio]

What do you mean exactly ? When I want to hear Spotify via smartphone and mobile data ? Thats work fine. I also can stream spotify via bluetooh to alexa (echo big) or to siri (home pod nig). 

After I write this I above I think my problem was not correct written on my side 😂 with alexa I mesn the echo big and with siri (the homepods from Apple) I use sometimes this and sometimes the other one. But after the update it doesnt play the songs from spotify

[Netduma Fraser]

That's good thanks, could you disable Adblocker on the router and see if it continues please?

[Blumio]

Hi @Netduma Fraser,

 

never enable the adblocker on the router

[Netduma Fraser]

It may be enabled by default depending on your choices in the Setup Wizard, I can't recall but if you could just double check please. Otherwise, just to rule out anything not router related, disable Spotify in the skills section on the Alexa app, then enable it again an re-link your account, also do whatever the equivalent would be for Siri then see if it works please. Have you also rebooted the alexa & phone?

If it's still not working, on the SmartBOOST page, click the 3 dots top right of the interface > Settings > Toggle enabled off then check again please.

[Blumio]

Okay I will do the other points you say again

[Netduma Fraser]

Any luck doing the other points I mentioned?

[Blumio]

Will try it tonight. Sorry a lot of work

[Netduma Fraser]

No worries at all, take your time!

[Blumio]

@Netduma Fraser it work. I think the reboot of Alexa helps because delete and connect spotify dont work before I wrote here. 
thanks for support

[Netduma Fraser]

Great to hear that, thanks for the update!