Fern Posted October 13, 2024 Share Posted October 13, 2024 Hello I’m not sure what happened but I started the new update on my R3 and all of the sudden it sent me back to the login page and I entered my username and password and it was giving me an “authentication error” any suggestions on what I can do to fix this ? I use the correct login credentials Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 13, 2024 Administrators Share Posted October 13, 2024 The defaults are admin / password so if they aren't working and yours aren't working (double check you don't have caps lock on) you will have to do a factory reset to regain access and set new credentials in the setup wizard. Link to comment Share on other sites More sharing options...
Fern Posted October 13, 2024 Author Share Posted October 13, 2024 Okay and the router will be fully updated when I factory reset ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 13, 2024 Administrators Share Posted October 13, 2024 It doesn't update upon a factory reset no, it will keep the same firmware version you're on though - you can upgrade after or during potentially if there is a newer update Link to comment Share on other sites More sharing options...
Fern Posted October 14, 2024 Author Share Posted October 14, 2024 I factory reset the netduma but still getting an authentication error when I try logging in Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 14, 2024 Administrators Share Posted October 14, 2024 Can you provide a screenshot of what you're seeing exactly please? Link to comment Share on other sites More sharing options...
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