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R3 loses ppoe connection every 24 hrs


extremeborg
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Hi,I have a problem with bufferbloat and general slowdown after about three days with the 2.90 software. I purchased the router about a week ago, could you kindly give me access to the .285 firmware and the .291 firmware to see if I can solve the problem with one of the two, let me start by saying that I use it in ppoe with a Tim Italy connection, thank you very much.

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45 minutes ago, C4loz said:

Hi,I have a problem with bufferbloat and general slowdown after about three days with the 2.90 software. I purchased the router about a week ago, could you kindly give me access to the .285 firmware and the .291 firmware to see if I can solve the problem with one of the two, let me start by saying that I use it in ppoe with a Tim Italy connection, thank you very much.

Added, let us know how you get on with those issues on the new update

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7 hours ago, extremeborg said:

Tried, and same.. 6months has passed, can u give me normal answer will it ever be repaired?

Did you factory reset after upgrading? You seem to be the online person having the issue so it's not necessarily an easy thing to determine the cause, if after a factory reset it continues please grab the logs again when it happens, there may be some new information

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3 minutes ago, extremeborg said:

I only lose ppoe connection after rxcatly 24hrs, and i reset and it works another 24hrs, if they make auto reset every 24hrs it would be great…

yea im at the point to were i factory reset my router modum all of it and only can get wifi connection and not ethernet ik its prob something settings related but ive tried all my options atp

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7 hours ago, extremeborg said:

I reseted, i did everything, here are the logs, after it went down. At 01:56 net went down…

R3_2025-02-09T01:00:53.790Z_logs.txt 77.75 kB · 0 downloads

That time isn't included in the logs, did you reboot before getting the logs? Get the logs immediately before rebooting

7 hours ago, Itzdannyf said:

yea im at the point to were i factory reset my router modum all of it and only can get wifi connection and not ethernet ik its prob something settings related but ive tried all my options atp

You have a different issue, I've replied to your topic

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Next time it happens could you copy/paste the logs - double check that it's covering the time frame the issue happened, it may be the download button isn't catching it all

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So logs cant get them, cause they are refreshing all the time and only show last 2 minutes. When net got disconnected, i saw in logs 

warning, time bla bla bla backwards.. multiple warnings i save logs like this cause i cant catch right timing to copy them directly..

 

 

and picture of logs after i reseted router..

image.jpg

R3_2025-02-13T11:09:23.983Z_logs.txt

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That won't be the cause but thank you. This shouldn't be the cause either but could you disable telemetry in Troubleshooting please and see if it continues?

The team are actively looking into the issue, if they need extra information I'll let you know.

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6 hours ago, Alfonso16 said:

I also have the same problem I lose the connection in ppoe mode after the new update

R3_2025-02-15T02:15:59.614Z_logs.txt 80.15 kB · 0 downloads

Could you enable IPv6 in WAN Settings please? Someone yesterday said that resolved it for them

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