extremeborg Posted October 4 Share Posted October 4 R3 loses ppoe connection every 24 hrs, after i rebbot it works normally, what could be the problem? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 4 Administrators Share Posted October 4 Could you get the log when it happens please? Most likely if it's happening on that schedule your IP may be renewing then - how long do you leave it before rebooting - does it come back naturally? Link to comment Share on other sites More sharing options...
extremeborg Posted October 4 Author Share Posted October 4 No, only if i reboot r3, i can try to get log file my modem is on bridge mode, and r3 cinnects via ppoe, r2 was working great for 4 years Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 4 Administrators Share Posted October 4 Do provide the log when you can, might be worth setting a static WAN IP if your public IP stays the same, otherwise may be best to use the DMZ instead for the moment until we figure it out Link to comment Share on other sites More sharing options...
extremeborg Posted October 4 Author Share Posted October 4 Only if i reboot it starts working… Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 5 Administrators Share Posted October 5 I'll have to pass that log on to a colleague to have a look at, no indication I can see, I'll get back to you Link to comment Share on other sites More sharing options...
extremeborg Posted October 8 Author Share Posted October 8 ?? Link to comment Share on other sites More sharing options...
Hisham Posted October 8 Share Posted October 8 This is happening with me also and forced me to go back to DCHP again Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 8 Administrators Share Posted October 8 Please both of you try this firmware specifically to see if it resolves the issue: https://forum.netduma.com/topic/56332-r3-disconnections/?do=findComment&comment=424833 Link to comment Share on other sites More sharing options...
extremeborg Posted October 9 Author Share Posted October 9 Again disconneted with thos firmware, i rebooted and i will see what happens Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 10 Administrators Share Posted October 10 23 hours ago, extremeborg said: Again disconneted with thos firmware, i rebooted and i will see what happens Did you factory reset after the install? If not please try that and let us know - we've had some promising feedback on it so far Link to comment Share on other sites More sharing options...
extremeborg Posted October 11 Author Share Posted October 11 Tried 4.0291 40290 4.0285 every loses connection after 24 hrs , but exact hour and minute Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 11 Administrators Share Posted October 11 32 minutes ago, extremeborg said: Tried 4.0291 40290 4.0285 every loses connection after 24 hrs , but exact hour and minute If you're having the issue only .291 will potentially fix it for you - could you provide the log when you get the disconnect on that firmware please? Does the connection regain itself or do you need to reboot? Sounds like it might be DHCP if it's that scheduled Link to comment Share on other sites More sharing options...
kaptakiller Posted October 12 Share Posted October 12 Good morning I have the same disconnecting issue situation could please give access to the .291 firmware to see if it helps me out, thank you Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 12 Administrators Share Posted October 12 8 hours ago, kaptakiller said: Good morning I have the same disconnecting issue situation could please give access to the .291 firmware to see if it helps me out, thank you Added https://forum.netduma.com/topic/56332-r3-disconnections/?do=findComment&comment=424833 Link to comment Share on other sites More sharing options...
BernieNoel66 Posted November 5 Share Posted November 5 On 10/12/2024 at 7:06 PM, Netduma Fraser said: Added https://forum.netduma.com/topic/56332-r3-disconnections/?do=findComment&comment=424833 Hello everyone, I'm experiencing exactly the same issue. I even had my ISP intervene twice to check the optical cabinet, and I had my ONT replaced this morning, but the problem persists. The issue is as follows: there’s a loss of LAN signal between the ONT and the Netduma R3. When I log into the R3 after disconnection, both the PPPoE Internet Status and Internet Port show as "Offline." A simple reboot of the R3 reconnects it. This problem occur randomly, sometimes twice or more a day sometimes one or two times during the week... Not every 24h as extremeborg problem For reference, there’s no switch in my setup; the ONT is connected directly to the R3's WAN port. @kaptakiller and @extremeborg, did the .291 firmware resolve your issues? I’d love to test it if it could help fix my problem. Thanks in advance! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 5 Administrators Share Posted November 5 1 hour ago, BernieNoel66 said: Hello everyone, I'm experiencing exactly the same issue. I even had my ISP intervene twice to check the optical cabinet, and I had my ONT replaced this morning, but the problem persists. The issue is as follows: there’s a loss of LAN signal between the ONT and the Netduma R3. When I log into the R3 after disconnection, both the PPPoE Internet Status and Internet Port show as "Offline." A simple reboot of the R3 reconnects it. This problem occur randomly, sometimes twice or more a day sometimes one or two times during the week... Not every 24h as extremeborg problem For reference, there’s no switch in my setup; the ONT is connected directly to the R3's WAN port. @kaptakiller and @extremeborg, did the .291 firmware resolve your issues? I’d love to test it if it could help fix my problem. Thanks in advance! We are looking into that issue for the PPPoE disconnect but I've given you access to try it to try it and see if it is more stable for you Link to comment Share on other sites More sharing options...
Julian83 Posted November 19 Share Posted November 19 Hi, My R3 keeps disconnecting from WAN. At first it was happening occasionally but now it's very frequent. It also disconnected my user and password, it was set to "remember me". I had reset it and configured the PPPoE again, now it's happening very often. It goes back online if I let it be for a while but mostly I manually reboot it and then it goes back up. What's the solution here? Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 19 Administrators Share Posted November 19 7 hours ago, Julian83 said: Hi, My R3 keeps disconnecting from WAN. At first it was happening occasionally but now it's very frequent. It also disconnected my user and password, it was set to "remember me". I had reset it and configured the PPPoE again, now it's happening very often. It goes back online if I let it be for a while but mostly I manually reboot it and then it goes back up. What's the solution here? Thanks I've given you Early Access, please try the firmware there and see if it works better please https://forum.netduma.com/forum/151-netduma-r3-early-access/ Link to comment Share on other sites More sharing options...
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