Kosie Posted September 27 Share Posted September 27 Hello I have a strange issue which I'll try to explain my best. Occasionally, for whatever reason my internet might drop out and then instead of reconnecting back to my ISP via the router it will try to connect through the PC ethernet port/motherboard. To fix the issue, I need to call my ISP, who ask me to remove the LAN cable from the WAN port, they kick my connection on their end, I plug the ethernet cable back in and that forces it to reconnect to my modem. Hopefully this makes sense but its starting to happen more often now and becoming very frustrating. Anything I can do to fix this issue? Is it a router setting or a setting? I just recently purchased a new PC and its happening on this one too so I'm leaning towards this being a router issue. Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 27 Administrators Share Posted September 27 Hello, welcome to the forum! Could you clarify/explain what you mean by this? Quote reconnecting back to my ISP via the router it will try to connect through the PC ethernet port/motherboard As that doesn't really make any sense, how are you determining this is happening? Link to comment Share on other sites More sharing options...
Kosie Posted September 28 Author Share Posted September 28 Hey, thanks for getting back to me! Yeah its a really hard one to explain to be honest. Basically I know when it happens because my internet drops out and I get the error that it cannot resolve/find the DNS. I have no idea what causes it or why it happens but essentially it will drop out, attempt to reconnect to the router but instead connect to my PC motherboard which is ASUS and when I call my ISP they tell me that its saying I have an asus motherboard trying to connect to the internet and not the router which is why they have to kick the connection and force it to connect back to the router. Maybe the best thing to do is keep an eye on it and if it happens again I can try grab a log or something which might help identify the issue. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 28 Administrators Share Posted September 28 Right okay, the PC is bypassing the router to connect to the internet instead. A log would be helpful but in the meantime on the router set a static/reserved IP for the PC that it's happening with and see if it continues please. Link to comment Share on other sites More sharing options...
Kosie Posted September 28 Author Share Posted September 28 Ok thank you, I'll give it a try and see how it goes when it happens again. I'm a bit of a noob when it comes to networking, how do I set the static IP and what should it be? =/ Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 28 Administrators Share Posted September 28 Check the IP of your device in the Device Manager, then go to LAN Setup on the router, add a reservation for that device and use the same IP, I believe it fills this in for you, then save. Link to comment Share on other sites More sharing options...
Kosie Posted September 30 Author Share Posted September 30 Thank you. I'll give it a try and report back if I encounter any issues Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now