app loading

[Gabbs]

I can no longer access the router via the app, I tried from different phones and the error is always the same, it remains loading

[Netduma Fraser]

Do you still have access via a PC? Was anything changed prior to trying to login such as changing the credentials but you have auto login on the app selected for example?

[Gabbs]

hi fraser, i tried downloading an apk of a previous version from the site apkpure and i have no problem logging in, but if i download the app from play store it doesn't work

[Netduma Fraser]

What router and firmware version are you using?

[Gabbs]

xr500 F.W. V2.3.2.134

[Netduma Fraser]

Make sure you're on the beta version: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/ then try again with the latest version of the app please

[Gabbs]

I installed this latest version because I still had the official Netgear one, the app works but only if I select that the router is an xr1000 and not an xr500

[Netduma Fraser]

55 minutes ago, Gabbs said:

I installed this latest version because I still had the official Netgear one, the app works but only if I select that the router is an xr1000 and not an xr500

That should be the opposite, did you factory reset after the firmware update?

[Gabbs]

On 10/8/2024 at 7:59 PM, Netduma Fraser said:

That should be the opposite, did you factory reset after the firmware update?

yes I reset the router, but the app only lets me access it if I select xr1000

[Netduma Fraser]

1 hour ago, Gabbs said:

yes I reset the router, but the app only lets me access it if I select xr1000

Can you provide a screenshot of the System Information page on the router and the app please?