Gabbs Posted September 21, 2024 Share Posted September 21, 2024 I can no longer access the router via the app, I tried from different phones and the error is always the same, it remains loading Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 21, 2024 Administrators Share Posted September 21, 2024 Do you still have access via a PC? Was anything changed prior to trying to login such as changing the credentials but you have auto login on the app selected for example? Link to comment Share on other sites More sharing options...
Gabbs Posted September 22, 2024 Author Share Posted September 22, 2024 hi fraser, i tried downloading an apk of a previous version from the site apkpure and i have no problem logging in, but if i download the app from play store it doesn't work Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 22, 2024 Administrators Share Posted September 22, 2024 What router and firmware version are you using? Link to comment Share on other sites More sharing options...
Gabbs Posted September 22, 2024 Author Share Posted September 22, 2024 xr500 F.W. V2.3.2.134 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 22, 2024 Administrators Share Posted September 22, 2024 Make sure you're on the beta version: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/ then try again with the latest version of the app please Link to comment Share on other sites More sharing options...
Gabbs Posted October 8, 2024 Author Share Posted October 8, 2024 I installed this latest version because I still had the official Netgear one, the app works but only if I select that the router is an xr1000 and not an xr500 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 8, 2024 Administrators Share Posted October 8, 2024 55 minutes ago, Gabbs said: I installed this latest version because I still had the official Netgear one, the app works but only if I select that the router is an xr1000 and not an xr500 That should be the opposite, did you factory reset after the firmware update? Link to comment Share on other sites More sharing options...
Gabbs Posted November 10, 2024 Author Share Posted November 10, 2024 On 10/8/2024 at 7:59 PM, Netduma Fraser said: That should be the opposite, did you factory reset after the firmware update? yes I reset the router, but the app only lets me access it if I select xr1000 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 10, 2024 Administrators Share Posted November 10, 2024 1 hour ago, Gabbs said: yes I reset the router, but the app only lets me access it if I select xr1000 Can you provide a screenshot of the System Information page on the router and the app please? Link to comment Share on other sites More sharing options...
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