SmartBOOST issue.

[TallTales]

 

I know gaming uses low upload but this low ? & 40secs of gaming? that can't be correct / accurate. 

I played roughly 2 hrs. of gaming throughout my day.

  is it possible the router isn't detecting the upload usage... 97mb...? That cant be right for 2 hours of gaming on Tarkov Arena and regular Tarkov plus active on a VC on discord. 

 

[TallTales]

[TallTales]

Do you think my modem is defective? Is there a modem you recommend? 

[TallTales]

@Netduma Fraser

[Netduma Fraser]

The timing on the dashboard is incorrect, that will be fixed (it's not the timing not the detection) but the usage is accurate, you could use anywhere from 10 - 300MB per hour gaming, it's really not a lot. I couldn't say on the modem but could you PM me the MAC address shown on the sticker on the underside of your R3 please and I'll get the team to try something tomorrow that could help.

[TallTales]

3 hours ago, Netduma Fraser said:

The timing on the dashboard is incorrect, that will be fixed (it's not the timing not the detection) but the usage is accurate, you could use anywhere from 10 - 300MB per hour gaming, it's really not a lot. I couldn't say on the modem but could you PM me the MAC address shown on the sticker on the underside of your R3 please and I'll get the team to try something tomorrow that could help.

Sent

[Netduma Fraser]

On 9/25/2024 at 12:48 AM, TallTales said:

Sent

Great thank you, we should be able to get this done tomorrow, please do check in tomorrow afternoon (UK time) and I can say whether it has been completed or not

[TallTales]

i appreciate the help, what exactly is being done? 

[Netduma Fraser]

53 minutes ago, TallTales said:

i appreciate the help, what exactly is being done? 

We'll push through an alternate cloud version for you to see if that works better

[TallTales]

I have a update available. Should i start it ? Netduma R3 - DumaOS 4.0.290

[Netduma Fraser]

That's a firmware update, you can do that if you wish to, would probably be a good idea! We also did get that alternate cloud version for you so if you do do the update that should trigger during setup and download it, then see if you have a different experience.

[TallTales]

Fraser, still the same.

I updated the software on the R3, resynced the cloud. deleted the device in geo-filter and re-added.

I also reset the modem, router, and computer. I started the game and i still get the same result. no change. 

 

 

 

[Netduma Fraser]

Check for "Call of Duty Content" in the File Sharing category on SmartBOOST, do you have that?

[TallTales]

I'm sorry, i lost you. what do you mean? 

 

[Netduma Fraser]

Go to add a activity priority on SmartBOOST, go to File Sharing and check for Call of Duty Content - you don't need to use it.

[TallTales]

Thank you lol and i don't have that as a option. 

[Netduma Fraser]

Resync the cloud from the Device Manager and Geo-Filter pages then check again please

[TallTales]

ok done. still no such option. 

[Netduma Fraser]

Could you resync again and then grab the log please? I'm fairly convinced that for some reason you're not able to download the cloud updates properly which is what is causing the issue. The logs should tell us more.

[TallTales]

ok 

 

[TallTales]

retracted 

 

[TallTales]

Did it twice. Please let me know. I tried to send this file through DM but i couldn't ? 

[Netduma Fraser]

Thank you for that, I'm not a dev but I just compared yours to mine and there are some distinct differences where yours doesn't work and mine does. I'll have to pass the log onto a dev to look into it more closely but have you disabled DPI in troubleshooting settings at all?

[TallTales]

OK Disabled DPI Classification in advanced Troubleshooting Settings.

I wait for the next step, i guess an dev is going to investigate? 

I appreciate you for all of your time and help. 

[TallTales]

NVM, i didn't disable DPI as it said disabling is not recommended. I'll wait for further instructions.