SmartBOOST issue.

[TallTales]

Hello.
I’m having an issue with my PC showing up offline in SmartBOOST priorities devices.

I’ve set my PC as a Computer under device manager.

Also, my game EFT is not being recognized as priority or in GEO-Filter. Any help on this matter would be great appreciated 

 

Thank you,

Will

[Netduma Fraser]

It can show offline sometimes but does it actually show servers on the Geo-Filter or show priority on the main part of SmartBOOST when this happens?

[TallTales]

no, nothing. I did two factory resets (the one in the software and external) and still the same. 

[TallTales]

Just for example, I am on Escape from Tarkov right now.... and still shows offline, other things do pop up (unknown, which i believe is Escape from Tarkov, Discord, Spotify, etc. etc) ... I have two monitors, so i am looking while in raid and still nothing in GEO-FILTER.. its seems like the R3 is not recognizing the fact that I'm gaming for one, that I'm on tarkov and that my PC is online. I set my PC to private network in Windows but discoverable to other devices.

 

I also reserved the IP address for my PC. UPNP is on by default. NO port forwarding, no static routes, no other rules and exceptions set. I don't think lan port matters but i have my computer directly hard wired to the R3 to LAN Port TWO. Yesterday, i was on Lan Port ONE. 

[Netduma Fraser]

Usually when this happens it's because it's the wrong device - I know you've set a reserved IP but just double check the IP on the device itself is the same as what is showing on the Device Manager for the device you think it is.

[TallTales]

doubled check. its the correct Ip.

[Netduma Fraser]

Is it triggering properly if you play any other game?

[TallTales]

honestly, i have not tired. but i can, regardless if it works or not. the reason i bought this router was to optimized my ping for Tarkov. 

[Netduma Fraser]

It's just a troubleshooting step, it will help me to determine if we just need to test the game again and update the classification or if it's something else

[TallTales]

ok stand by. 

[TallTales]

The same thing with DBD.  Router sees the games as "Unknown". 

Also, i do not have anything besides the window's firewall. 

 

 

 

[TallTales]

Lol new development. Now the R3 recognizes that I am in deed gaming but at last still nothing on geo-filter. 

 

[TallTales]

spoke too soon. I reset the game and now nothing on the priority list. 

This is extremely frustrating. 

[Netduma Fraser]

Could be the same situation with that game, not sure when we would have last tested that one, do you have another more mainstream game you could check with perhaps?

[TallTales]

What are the chances I received a defective unit?

 

[TallTales]

is Apex considered mainstream?

Could you please answer me this. If Apex doesn't work, then what is the next step to resolve the issue?

[TallTales]

Please see attached, Apex..... same thing. 

[TallTales]

Sir Fraser,

i do appreciate the help.

Trust me i do, I've tried.

Please understand my frustration, I've spent too much energy on trying to fix this problem when i expected this to work right out the box.

I'm less than 10 meters hardwired to the router via a cat6 cable. I must ask, what would be the return policy for someone in my situation? 

[Netduma Fraser]

I don't believe it's a fault currently, more than likely it's not downloaded the cloud properly and a quick resync in the Geo-Filter and Device Manager would prompt a redownload of it but I've given you Early Access to firmware to try should that not work https://forum.netduma.com/forum/151-netduma-r3-early-access/ I believe you've emailed too so I'll respond there.

[TallTales]

Ok, I will try the early access firmware. 

[TallTales]

I've tried the cloud resync and the firmware update... Still the same.

I just read the email response on the return and its not worth returning. First it seems like i have to pay to ship the return and or to risk being lost in transit back to CA. 

I guess, I'll stick with it and see if any improvements come my way. 

If you ever want to remote access to help fix my issue, Please let me know. 

Thanks for all the help. 

[Netduma Fraser]

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

[TallTales]

https://www.surfboard.com/products/cable-modems/sb8200/?gclsrc=aw.ds&ds_rl=1270643&gclid=Cj0KCQjwo8S3BhDeARIsAFRmkOPAtDkX0IGwtuxrwwQ01FXA2qHNAjmWMABEeryNwnOYVXCOXp1zNi0aAulWEALw_wcB&gad_source=1

MODEM > R3> UNMANAGED SWITCH

Its a SB8200 DOCSIS 3.1, it's a modem only then that's connected to the R3. It's DHCP, its all automatic.

I do have a unmanaged 5 port switch but that's connected to the R3 router, which its only connected to a apple tv (i planned on removing it but i haven't had a chance to it. I only have two devices hardwired, My PC and the Apple TV.

[Netduma Fraser]

What settings have you changed on the router specifically for the device, e.g. VPN, Internet Rules, Port Forwarding, DMZ etc?

[TallTales]

Everything is basically default.

No Static Routes.

Nothing on Port Forwarding

UPnP enabled

DHCP - Reserved ONE IP, My PC.

WAN on DHCP

No VPN added

No Rules added

Guest Wifi is disabled. 

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