TallTales Posted September 21 Share Posted September 21 Hello. I’m having an issue with my PC showing up offline in SmartBOOST priorities devices. I’ve set my PC as a Computer under device manager. Also, my game EFT is not being recognized as priority or in GEO-Filter. Any help on this matter would be great appreciated Thank you, Will Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 21 Administrators Share Posted September 21 It can show offline sometimes but does it actually show servers on the Geo-Filter or show priority on the main part of SmartBOOST when this happens? Link to comment Share on other sites More sharing options...
TallTales Posted September 21 Author Share Posted September 21 no, nothing. I did two factory resets (the one in the software and external) and still the same. Link to comment Share on other sites More sharing options...
TallTales Posted September 21 Author Share Posted September 21 Just for example, I am on Escape from Tarkov right now.... and still shows offline, other things do pop up (unknown, which i believe is Escape from Tarkov, Discord, Spotify, etc. etc) ... I have two monitors, so i am looking while in raid and still nothing in GEO-FILTER.. its seems like the R3 is not recognizing the fact that I'm gaming for one, that I'm on tarkov and that my PC is online. I set my PC to private network in Windows but discoverable to other devices. I also reserved the IP address for my PC. UPNP is on by default. NO port forwarding, no static routes, no other rules and exceptions set. I don't think lan port matters but i have my computer directly hard wired to the R3 to LAN Port TWO. Yesterday, i was on Lan Port ONE. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 21 Administrators Share Posted September 21 Usually when this happens it's because it's the wrong device - I know you've set a reserved IP but just double check the IP on the device itself is the same as what is showing on the Device Manager for the device you think it is. Link to comment Share on other sites More sharing options...
TallTales Posted September 21 Author Share Posted September 21 doubled check. its the correct Ip. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 21 Administrators Share Posted September 21 Is it triggering properly if you play any other game? Link to comment Share on other sites More sharing options...
TallTales Posted September 21 Author Share Posted September 21 honestly, i have not tired. but i can, regardless if it works or not. the reason i bought this router was to optimized my ping for Tarkov. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 21 Administrators Share Posted September 21 It's just a troubleshooting step, it will help me to determine if we just need to test the game again and update the classification or if it's something else Link to comment Share on other sites More sharing options...
TallTales Posted September 21 Author Share Posted September 21 ok stand by. Link to comment Share on other sites More sharing options...
TallTales Posted September 21 Author Share Posted September 21 The same thing with DBD. Router sees the games as "Unknown". Also, i do not have anything besides the window's firewall. Link to comment Share on other sites More sharing options...
TallTales Posted September 21 Author Share Posted September 21 Lol new development. Now the R3 recognizes that I am in deed gaming but at last still nothing on geo-filter. Link to comment Share on other sites More sharing options...
TallTales Posted September 21 Author Share Posted September 21 spoke too soon. I reset the game and now nothing on the priority list. This is extremely frustrating. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 21 Administrators Share Posted September 21 Could be the same situation with that game, not sure when we would have last tested that one, do you have another more mainstream game you could check with perhaps? Link to comment Share on other sites More sharing options...
TallTales Posted September 21 Author Share Posted September 21 What are the chances I received a defective unit? Link to comment Share on other sites More sharing options...
TallTales Posted September 21 Author Share Posted September 21 is Apex considered mainstream? Could you please answer me this. If Apex doesn't work, then what is the next step to resolve the issue? Link to comment Share on other sites More sharing options...
TallTales Posted September 21 Author Share Posted September 21 Please see attached, Apex..... same thing. Link to comment Share on other sites More sharing options...
TallTales Posted September 21 Author Share Posted September 21 Sir Fraser, i do appreciate the help. Trust me i do, I've tried. Please understand my frustration, I've spent too much energy on trying to fix this problem when i expected this to work right out the box. I'm less than 10 meters hardwired to the router via a cat6 cable. I must ask, what would be the return policy for someone in my situation? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 21 Administrators Share Posted September 21 I don't believe it's a fault currently, more than likely it's not downloaded the cloud properly and a quick resync in the Geo-Filter and Device Manager would prompt a redownload of it but I've given you Early Access to firmware to try should that not work https://forum.netduma.com/forum/151-netduma-r3-early-access/ I believe you've emailed too so I'll respond there. Link to comment Share on other sites More sharing options...
TallTales Posted September 21 Author Share Posted September 21 Ok, I will try the early access firmware. Link to comment Share on other sites More sharing options...
TallTales Posted September 22 Author Share Posted September 22 I've tried the cloud resync and the firmware update... Still the same. I just read the email response on the return and its not worth returning. First it seems like i have to pay to ship the return and or to risk being lost in transit back to CA. I guess, I'll stick with it and see if any improvements come my way. If you ever want to remote access to help fix my issue, Please let me know. Thanks for all the help. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 22 Administrators Share Posted September 22 What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode Link to comment Share on other sites More sharing options...
TallTales Posted September 23 Author Share Posted September 23 https://www.surfboard.com/products/cable-modems/sb8200/?gclsrc=aw.ds&ds_rl=1270643&gclid=Cj0KCQjwo8S3BhDeARIsAFRmkOPAtDkX0IGwtuxrwwQ01FXA2qHNAjmWMABEeryNwnOYVXCOXp1zNi0aAulWEALw_wcB&gad_source=1 MODEM > R3> UNMANAGED SWITCH Its a SB8200 DOCSIS 3.1, it's a modem only then that's connected to the R3. It's DHCP, its all automatic. I do have a unmanaged 5 port switch but that's connected to the R3 router, which its only connected to a apple tv (i planned on removing it but i haven't had a chance to it. I only have two devices hardwired, My PC and the Apple TV. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 23 Administrators Share Posted September 23 What settings have you changed on the router specifically for the device, e.g. VPN, Internet Rules, Port Forwarding, DMZ etc? Link to comment Share on other sites More sharing options...
TallTales Posted September 23 Author Share Posted September 23 Everything is basically default. No Static Routes. Nothing on Port Forwarding UPnP enabled DHCP - Reserved ONE IP, My PC. WAN on DHCP No VPN added No Rules added Guest Wifi is disabled. Adblocker disabled. Link to comment Share on other sites More sharing options...
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