Opening the router interface is slow.

[Jougan]

This issue has returned for me today. Both browser and mobile app take about 1min to load, changing settings takes time to set etc.

[SUPLUIS19]

Same here idk what’s going on even when I made changes and adjusted my smart boost priorities they return back to default or are blank and says “please add priorities”   Example I added cod and video and streaming as my only priorities and all of a sudden I refreshed the interface and it says gaming,work from home,voip like wtf I didn’t even add these makes me think how much longer I really wanna continue putting up with this nonsense interface is slow again also. 

[Thorkay]

Am having theses exact issues as above now cant load the interface up or nothing just blank loading screen staing ther eis no internet connection yet am online right now connected to it but dumos sofware is not working at all 

[Thorkay]

If more of us are having the exact issue its maybe duma server side issue or alike that hense we having the issues i could be wrong tho just a guess but funny we all got same issue exact same time 

[Netduma Fraser]

We know what the issue is and will be working on a permanent fix but it should be back to working now

[Thorkay]

@Netduma Fraser Thats great to hear i got mine working after 5 hours but was.limited on what it could do like ping optimizer will give it a test see how it is now from before as certain things would not work after it came back online .  

[Thorkay]

Just for your info everything seems good again thank you for the update  

[Netduma Fraser]

33 minutes ago, Thorkay said:

Just for your info everything seems good again thank you for the update  

Good to hear, if it happens again there isn't anything you can do, you'd just need to wait for us to sort it

[Thorkay]

@Netduma Fraser Thank you .. Yeah i kinda got that idea once i tried everything then i come here to forms to see if anyone else had the same issue witch they did so kinda of helped with the answer i was looking for .. Is there anyways to preventing this in future as it makes the router useable the router does not response once this happens witch aint very good at all not something that shouldn't happen at all  .. Where if there was some kind of back up in place to reflect what the issue is would help alot .. Example people work from home if that issue happens again its a big let down as you cant do anything but wait with no time frame to when it will work again .. I spent over 5 hours trying to solve a issue that was not even my end issue was the router software or servers it uses ...

[Netduma Fraser]

Nothing you can do unfortunately but we will be notified immediately if it happens again and it'll be sorted very quickly then. It shouldn't happen again before our fix though

[Thorkay]

No worries thank you for the answer 

[Thorkay]

@Netduma Fraser Can we also get the guides added manuals for R3 on the website of duma site please.. There is none for the R3 every other routor settings , Manual is available but for R3 .. This would help alot of users when isuses happen ect Not been updated for a long time guides are very old i have included a link to what am meaning incase you are unsure what am meaning ...     https://support.netduma.com/support/solutions/folders/16000090646    

[Netduma Fraser]

I do understand what you mean and we do have a few videos on our YT that should be helpful in this scenario. The issue is the interface is very fluid at the moment, we might make a guide and have to redo it for the very next firmware. I will look into what the plan is for this though.