Netduma R2 won’t update

[Jessicadavisonn]

My r2 will not update via MacBook with Ethernet connection it just gets stuck on update in progress. The duma works as should sometimes without updating but when I change the geo filter ping I need to constantly reboot the router add and re add the device until it wants to pick the ping location up on my device which is very time consuming any fixes? 

[Netduma Fraser]

Reboot the router, wait 4 minutes then attempt the upgrade again. If you're changing Geo-Filter settings while on the game you will need to reboot the game at the very least.

[Jessicadavisonn]

Hi I have tried rebooting and waiting it just gets stuck on upgrade and doesn’t carry on further I tired via Mac book with Ethernet, phone and iPad and also when I move ping I restart game and resync cloud but I still then majority of the time either have to reboot the router or delete and re add my ps5 multiple times until it registers a geo change 

[Netduma Fraser]

Factory reset then get through the setup wizard as quickly as possible and then attempt the upgrade again

[Jessicadavisonn]

Yeah I done that but still wouldn’t update it not sure if my mac can support it as it is an old version MacBook, it works as it should be it just loses connection to the geo fence on my ps5 then I need to power off the router set up as new add and remove the device to get it back pinging to the geo location 

[Netduma Fraser]

Try via the app, you may be able to upgrade that way. Realistically, if you're changing the Geo-Filter while you're on the game you are going to have to do those restarts as the game knows you can connect to servers previously allowed so it needs to start from scratch to know that you can't anymore.